System Operations Tamheer📣 Job Ad

About Hala

HALA is a prominent fintech company operating across the MENAP region, dedicated to transforming financial services and developing future banking solutions for Small and Medium-sized Enterprises (SMEs). HALA empowers SMEs with advanced financial and technological tools to facilitate their business initiation, operation, and growth. The company holds multiple entities in the UAE, Saudi Arabia, and Egypt, including HALA Payments and HALA Logistics, offering solutions that enable merchants to digitize payments and manage sales and operations. Established in 2017, HALA is currently licensed by the Saudi Arabian Central Bank.

The System Operations Tamheer Internship

This internship, based in Riyadh, Saudi Arabia, is designed for a System Operations Tamheer Intern to support the Systems Operations team. The role involves daily IT operations, user support, asset management, system administration activities, and operational documentation. It provides practical exposure to IT infrastructure, service desk operations, endpoint management, access management, and governance-related activities within a professional technology environment.

Key Responsibilities

• Support daily SysOps operational activities and assigned IT tickets through the approved Service Desk process.
• Assist in employee onboarding and offboarding activities, including account coordination, device preparation, and access follow-up.
• Support endpoint management activities such as device provisioning, patching follow-up, software installation, and compliance checks.
• Assist in maintaining the IT asset inventory by updating asset records, assignment details, custody status, and stock movement.
• Provide basic troubleshooting support for laptops, printers, network connectivity, email, VPN, Microsoft 365, and internal tools.
• Follow up on Service Desk requests and incidents to ensure timely updates, proper categorization, and clear resolution notes.
• Support access review activities and evidence collection for governance, audit, and compliance requirements.
• Assist in preparing operational trackers, weekly reports, KPI inputs, and supporting documentation.
• Coordinate with internal teams when required to follow up on pending actions, approvals, or technical dependencies.
• Support knowledge base documentation, SOP updates, and internal process improvement activities.

Qualifications and Requirements

• Saudi national eligible for the Tamheer program.
• Bachelor’s degree or diploma in Computer Science, Information Technology, Information Systems, or a related field.
• Basic understanding of IT infrastructure, operating systems, networking, and technical support concepts.
• Familiarity with Microsoft Windows, Microsoft 365, Active Directory, endpoint management, or ITSM tools is preferred.
• Good communication, coordination, and documentation skills.
• Willingness to learn and support daily IT operations in a structured environment.
• Basic troubleshooting, analytical thinking, and problem-solving skills.
• Ability to follow internal procedures, maintain confidentiality, and escalate issues when needed.

What Hala Offers

• An inclusive and diverse culture that supports innovation and flexibility across remote, in-office, and hybrid work setups.
• Competitive compensation packages, including the potential for shares.
• A focus on personal development, offering regular training and an annual learning stipend to support career growth in a dynamic environment.
• The opportunity to join a team comprising over 30 nationalities working in 7 countries, gaining valuable experience in the fintech industry.
• Autonomy, mentoring, and challenging goals designed to create opportunities for individual and company advancement.
• A work environment that provides significant responsibility and trust, fostering results through freedom in decision-making.

Join Our Team

We invite qualified candidates to apply for this System Operations Tamheer internship and contribute to Hala's mission in the fintech sector.