Technical Support Specialist L

About the Role

2P Perfect Presentation is seeking a Technical Support Specialist – L3 to join their team in Riyadh, Saudi Arabia. This full-time role involves providing advanced technical support and troubleshooting for hardware, software, network, and system-related issues within a fast-paced IT environment. The specialist will be responsible for ensuring high user satisfaction through efficient problem resolution.

Key Responsibilities

• Provide technical support for hardware, software, network, and system-related issues.
• Diagnose and resolve technical problems efficiently.
• Handle support requests through ticketing systems, phone, and email.
• Install, configure, and maintain IT systems and applications.
• Provide remote technical support to end users.
• Document incidents, troubleshooting steps, and resolutions.
• Escalate complex issues and collaborate with specialized IT teams.
• Ensure timely resolution and high user satisfaction.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of experience in IT Help Desk, Technical Support, or a similar role.
• Strong knowledge of hardware, software, operating systems, and network connectivity.
• Experience with IT ticketing systems and remote support tools.

Required Skills

• Strong troubleshooting and problem-solving skills.
• Advanced English proficiency.
• Knowledge of ITIL best practices is an advantage.

Work Environment

This role is based in Riyadh, Saudi Arabia, and operates on a full-time basis. The successful candidate will work within a dynamic IT environment, providing essential support to users.

Application Process

Candidates meeting the qualifications are encouraged to apply. Salary details will be discussed during the interview process.