Technical Support Specialist📣 Job Ad

About the Role

eXtra (United Electronics Co.) is seeking an experienced Technical Support Specialist to join its After Sales - Service team in Riyadh, Saudi Arabia. This full-time role requires candidates with 5 to 10 years of experience in the field, focusing on advanced technical support and training for a range of home appliances.

Key Responsibilities

• Provide L2/L3 technical support for complex cases escalated from service engineers for products such as Washing Machines, Dishwashers, Refrigerators, Air Conditioners, Built-in Ovens, Gas Cookers, and Dryers.
• Diagnose and resolve advanced technical issues across multiple appliance categories.
• Guide technicians with advanced troubleshooting methods and best repair practices.
• Prepare and circulate service bulletins, troubleshooting guides, and technical notes.
• Analyze service data to identify repeat repair cases (reclaim jobs) and implement corrective actions.
• Prepare dashboards and reports highlighting reclaim trends and improvement opportunities.
• Collaborate with R&D and Quality teams to escalate recurring product issues.
• Design and deliver technical training programs (theoretical and practical) for service engineers and technicians.
• Conduct hands-on training sessions on installation, diagnostics, and repair techniques.
• Develop and maintain a technical knowledge base for service standards and troubleshooting.
• Ensure compliance with company safety standards and service procedures.

Required Academic Qualifications

• Bachelor’s degree or Diploma in Electrical, Mechanical, or Electronics Engineering.

Essential Skills and Experience

• Minimum of 5 years of experience in Home Appliances Technical Support and Training.
• Strong technical knowledge of Washing Machines, Dishwashers, Refrigerators, ACs, Built-in Ovens, Gas Cookers, and Dryers.
• Proven experience in reclaim job reduction and technical data analysis.
• Strong troubleshooting and analytical skills.
• Excellent communication, presentation, and training delivery skills.
• Experience in preparing technical documentation and training materials.

Work Environment and Type

This is a full-time position based in Riyadh, Saudi Arabia, within the After Sales - Service team of eXtra (United Electronics Co.).

Application Information

Candidates who meet the above qualifications and experience are encouraged to apply for this role.