Travel Ambassador Waed Program

About FlyAkeed

FlyAkeed is a Saudi-based online travel platform established in 2017, headquartered in Riyadh, Saudi Arabia. The company specializes in simplifying flight and hotel bookings and provides integrated travel solutions, with a particular focus on business and corporate travel. FlyAkeed is supported by investors including Sanabil Investments, Elm, Artal Capital, and Alrajhi Partners.

About the Waed Program and Role

As part of the Wa'ed Program, FlyAkeed is offering an Entry-Level Employment opportunity for Saudi talent at the beginning of their professional careers. This full-time position, based in Riyadh, Saudi Arabia, is for a Travel Ambassador. The role is designed for candidates with 0-1 years of experience who have a strong interest in travel, customer service, and corporate travel, and are looking to build a long-term career in the travel industry. The successful candidate will receive on-the-job exposure and development opportunities in travel booking, corporate travel management, customer service, and VVIP traveler support.

Key Responsibilities

• Create and manage travel itineraries based on traveler preferences, company policies, and budget requirements.
• Assist with booking flights, hotels, car rentals, and other travel-related services.
• Learn and utilize Global Distribution Systems (GDS) and other travel booking platforms and industry tools.
• Provide professional, personalized, and high-quality customer service to corporate and VVIP travelers.
• Serve as a point of contact for assigned customers and assist with their travel-related requests.
• Communicate with travelers through phone, email, and other communication channels in a professional and timely manner.
• Monitor bookings and ensure all travel arrangements are accurate and aligned with company policies and approved travel guidelines.
• Assist travelers with changes, cancellations, delays, and other travel-related issues while minimizing disruption.
• Anticipate customer needs and recommend appropriate travel solutions to enhance the overall travel experience.
• Coordinate with airlines, hotels, car rental companies, and other travel service providers when required.
• Maintain accurate records of bookings, transactions, and customer communications.
• Handle customer information and travel details with a high level of confidentiality and professionalism.
• Develop knowledge of FlyAkeed's services, values, and unique offerings and represent the company professionally.
• Stay informed about travel destinations, travel requirements, regulations, and industry trends.
• Collaborate with team members to achieve high levels of customer satisfaction and service quality.
• Continuously develop knowledge and skills in corporate travel, customer service, and travel management.

Qualifications and Requirements

• Entry-Level position suitable for candidates at the beginning of their professional careers.
• Minimum of 1 year of relevant work experience in travel, tourism, hospitality, customer service, or a related field.
• Valid IELTS certificate meeting the required program score.
• Good command of English, both written and spoken.
• Strong interest in travel, tourism, and customer service.
• Excellent communication and interpersonal skills.
• Ability to interact professionally with customers, including VVIP and corporate travelers.
• Ability to remain calm and professional when handling urgent or unexpected situations.
• Strong organizational, time-management, and problem-solving skills.
• Strong attention to detail and accuracy.
• Willingness and ability to learn GDS systems, online booking tools, and other travel industry platforms.
• Good computer skills, including proficiency in Microsoft Office.
• Ability to work independently as well as collaboratively within a team.
• High level of professionalism, integrity, confidentiality, and customer focus.
• Knowledge of domestic and international travel destinations is an advantage.

Work Type and Location

This is a full-time position located in Riyadh, Riyadh, Saudi Arabia.