Unified Communication (UC) Senior Technical Support Engineer Strong exp in Avaya Cisco Genesys VoIP protocols such as SIP H. virtualization platforms and cloud environments📣 Job Ad

Unified Communication Senior Technical Support Engineer

Avensys Consulting is seeking a Unified Communication (UC) Senior Technical Support Engineer to join our team in Riyadh, Saudi Arabia. This is a permanent, full-time, on-site position, supporting our esteemed client HAWSABAH.

Role Overview

This role involves providing senior-level technical support and implementation services for unified communication systems. The successful candidate will apply proven experience in AVAYA Aura solutions, Cisco unified communications, and Session Border Controllers. A strong background in telecommunications and related technologies is essential, with experience in contact centers being an advantage.

Key Responsibilities

• Working closely with clients to resolve complex technical issues.
• Applying change requests within UC environments.
• Participating in both the implementation and support phases of projects.

Required Qualifications and Experience

• A minimum of 5 years of experience working with unified communication and call center systems.
• Strong knowledge of VoIP protocols, including SIP, **, DHCP, DNS, and proficiency in LAN and WAN technologies.
• Possession of technical certifications from vendors such as Avaya, Cisco, or Genesys.
• Experience with virtualization platforms and cloud environments is an advantage.
• Excellent problem-solving skills and the ability to communicate complex technical concepts effectively.

Compensation and Benefits

Avensys Consulting offers an excellent base salary and attractive company benefits for this role. The position also provides opportunities for career progression within a collaborative work environment.

Application Information

Candidates meeting the above requirements are encouraged to apply for this permanent, full-time position in Riyadh.