Bell Captain📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Tabuk |
About the Bell Captain Role
The Ritz-Carlton Hotel Company, *** is seeking a dedicated Bell Captain to join our team in Tabuk, Saudi Arabia. This full-time, non-management position offers an opportunity for individuals passionate about luxury hospitality and guest service. As a Bell Captain, you will contribute to creating exceptional guest experiences by embodying The Ritz-Carlton's renowned service standards.
Key Responsibilities
- Greet guests and inform them about property amenities, services, hours of operation, and local points of interest.
- Open doors and assist guests and visitors entering and leaving the property.
- Assist with luggage storage and retrieval, transporting guest luggage to and from rooms or designated bell areas.
- Assist guests and visitors in and out of vehicles, including loading and unloading luggage.
- Provide guests with directions to various locations within and outside the property.
- Arrange transportation for guests, such as taxis, shuttle buses, or limousine services, and record advance transportation requests.
- Dispatch bell staff or valet staff as needed.
- Communicate parking procedures to guests and visitors.
- Follow up with guests to ensure their requests or issues have been resolved to their satisfaction.
- Serve as a departmental role model.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Develop and maintain positive working relationships with colleagues and management.
- Adhere to all company policies and procedures.
- Report accidents, injuries, and unsafe working conditions to management.
- Maintain awareness of any undesirable individuals on property premises.
- Ensure uniform and personal appearance are clean and professional at all times.
- Maintain the confidentiality of proprietary information.
- Welcome and acknowledge all guests, anticipate and address their service needs, and assist individuals with disabilities.
- Thank guests with genuine appreciation for their patronage.
- Speak with others using clear and professional language and answer telephones using appropriate etiquette.
- Comply with quality assurance expectations and standards.
- Read and visually verify information in various formats, including small print.
- Move at a speed required to respond to work situations, which may include running, walking, or jogging.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects weighing in excess of 75 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- High School diploma or *** equivalent.
- At least 1 year of related work experience.
- Less than 1 year of supervisory experience.
Required Skills
- Guest Services
- Luggage Handling
- Customer Service
- Communication
- Problem Solving
- Teamwork
- Training
- Hiring
- Scheduling
- Employee Evaluation
- Employee Discipline
- Employee Motivation
- Employee Coaching
Work Location and Schedule
This is a full-time, non-management position located in Tabuk, Saudi Arabia. The role is not remote.
The Ritz-Carlton Hotel Company, *** is an equal opportunity employer and values diversity at all levels of employment. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Requirements
- No experience required
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