Bell Captain📣 Job Ad

About the Bell Captain Role

The Ritz-Carlton Hotel Company, *** is seeking a dedicated Bell Captain to join our team in Tabuk, Saudi Arabia. This full-time, non-management position offers an opportunity for individuals passionate about luxury hospitality and guest service. As a Bell Captain, you will contribute to creating exceptional guest experiences by embodying The Ritz-Carlton's renowned service standards.

Key Responsibilities

• Greet guests and inform them about property amenities, services, hours of operation, and local points of interest.
• Open doors and assist guests and visitors entering and leaving the property.
• Assist with luggage storage and retrieval, transporting guest luggage to and from rooms or designated bell areas.
• Assist guests and visitors in and out of vehicles, including loading and unloading luggage.
• Provide guests with directions to various locations within and outside the property.
• Arrange transportation for guests, such as taxis, shuttle buses, or limousine services, and record advance transportation requests.
• Dispatch bell staff or valet staff as needed.
• Communicate parking procedures to guests and visitors.
• Follow up with guests to ensure their requests or issues have been resolved to their satisfaction.
• Serve as a departmental role model.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Develop and maintain positive working relationships with colleagues and management.
• Adhere to all company policies and procedures.
• Report accidents, injuries, and unsafe working conditions to management.
• Maintain awareness of any undesirable individuals on property premises.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests, anticipate and address their service needs, and assist individuals with disabilities.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in various formats, including small print.
• Move at a speed required to respond to work situations, which may include running, walking, or jogging.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects weighing in excess of 75 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High School diploma or *** equivalent.
• At least 1 year of related work experience.
• Less than 1 year of supervisory experience.

Required Skills

• Guest Services
• Luggage Handling
• Customer Service
• Communication
• Problem Solving
• Teamwork
• Training
• Hiring
• Scheduling
• Employee Evaluation
• Employee Discipline
• Employee Motivation
• Employee Coaching

Work Location and Schedule

This is a full-time, non-management position located in Tabuk, Saudi Arabia. The role is not remote.

The Ritz-Carlton Hotel Company, *** is an equal opportunity employer and values diversity at all levels of employment. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.