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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationUmluj

About the Role

AIC2 is seeking a Senior Network Resident Engineer to join our team in Umluj, Tabuk, Saudi Arabia. This position is based on-site to ensure the reliable, secure, and optimal operation of the network infrastructure for a key customer, supporting their significant projects at the Amaala and Umluj sites. The successful candidate will provide expert technical support, proactive maintenance, and solutions aligned with the client's high standards.

This role requires a comprehensive understanding of enterprise-grade network solutions, proven troubleshooting capabilities for complex issues, effective network device management, and a commitment to continuous service delivery in a demanding environment. The engineer will play a crucial role in maintaining network integrity and performance, directly contributing to project success in the region.

Key Responsibilities

  • Conduct daily operational health checks for wired, wireless, Firewall, and NAC solution infrastructure.
  • Monitor network alarms and report findings promptly to the customer via email or mobile.
  • Perform firmware updates and patch management to maintain up-to-date software and address bugs and vulnerabilities.
  • Deploy and manage enterprise-grade network equipment, including switches, routers, wireless access points, and firewalls.
  • Create and submit change request plans for customer review and approval.
  • Maintain, track, and update physical and logical network diagrams.
  • Liaise with appointed partners and vendors for site surveys and technical discussions.
  • Prepare a weekly ticket tracking list detailing outstanding and resolved tickets.
  • Prepare and provide monthly equipment status reports to the customer, including system events, severity alerts, violations, and overall status.
  • Collaborate with appointed vendors and internal stakeholders to ensure compliance with internal audits.
  • Work closely with various internal and external engineering teams for effective troubleshooting.
  • Troubleshoot production issues and security problems to resolve infrastructure-related issues, coordinating with principal vendors and the customer.
  • Perform L3 escalations to appointed partners and/or principal vendors as required.
  • Manage RMA processes for hardware failures and replacements in the production environment.
  • Perform health checks for critical environments to ensure systems operate at the required standard and prevent potential failures.
  • Adhere to and meet customer SLAs for all incidents and requests.
  • Take ownership of incidents and service delivery within the customer's environment.
  • Maintain up-to-date records of network configurations, modifications, and troubleshooting processes.

Qualifications and Requirements

  • Diploma or Bachelor's degree in Computer Science, Information Technology, or a relevant field.
  • Possession of a solution certificate covering the existing network solutions.
  • At least 5 years of relevant working experience in a similar field and role.
  • Hands-on experience in network, hardware, software, and security troubleshooting.
  • Excellent analytical, problem-solving, and time management skills.
  • Effective oral and written communication skills in Arabic and English.
  • Excellent communication and presentation skills.

Required Skills and Expertise

  • Network Infrastructure Management
  • Technical Support and Proactive Maintenance
  • Wired and Wireless Network Operations
  • Firewall Management (*, Cisco, Fortinet)
  • NAC Solution Management
  • Firmware Update and Patch Management
  • Network Equipment Deployment and Management
  • Switching and Routing (*, Aruba, Huawei)
  • Wireless Access Point Management (*, Aruba Controllers, Aruba ClearPass, Huawei WLC)
  • Change Request Management and Network Diagram Maintenance
  • Vendor and Partner Management
  • Ticket Tracking and Reporting
  • Equipment Status Reporting
  • Internal Audit Compliance
  • Advanced Troubleshooting (Network, Hardware, Software, Security)
  • L3 Escalation Procedures
  • RMA (Return Merchandise Authorization) Processes
  • SLA Management
  • Incident Ownership and Service Delivery
  • Network Configuration Management
  • Expertise in Aruba, Cisco, and Huawei Network Solutions
  • Proficiency in Aruba and Huawei Switches and Routers
  • Analytical and Problem-Solving Abilities
  • Time Management and Strong Communication Skills
  • Presentation Skills

Work Environment and Location

This is a full-time, on-site position based in Umluj, Tabuk, Saudi Arabia. The role involves working directly within the customer's environment to ensure the seamless operation of their network infrastructure.


Requirements

  • Requires +10 Years experience

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