Customer Services Specialist📣 Job Ad

• Execute the bank's strategy through short and long-term planning and division of tasks amongst team members.
• Oversee the formulation of programs and plans aimed at developing the branch in alignment with approved tasks.
• Monitor branch performance using productivity metrics.
• Prepare local sales plans and set sales targets for each product or service for employees.
• Regularly manage and meet with branch employees to discuss workflow, new programs, and set individual employee goals.
• Conduct monthly follow-ups to ensure tasks are completed satisfactorily and recognize employee efforts.
• Track sales opportunities and ensure proper implementation of requests.
• Participate in budget formulation in coordination with branch management.
• Direct daily operations and monitor customer account documentation and cash handling procedures.
• Supervise tellers by ensuring proper information is collected from client requests.
• Assist employees in overcoming challenges with branch applications and recommend necessary training.
• Oversee customer service staff to ensure quality service and the proper presentation of offers.
• Review required training and identify employee weaknesses to enhance skill sets.
• Improve service levels and minimize errors through regular reviews and adjustments in service delivery.
• Address customer complaints and rectify recurring issues to maintain the bank's reputation.

• Diploma or higher in Business Administration, Economics, or Accounting.
• 5-8 years of experience in branch operations.

Always greet and welcome guests promptly in a warm and friendly manner.

• Always thank and give fond farewell to guests conveying anticipation for their next visit.

• Assist guest with table reservation.

• Ensure guest are serviced within specified time.

• Has a knowledge of menu and presentation standards.

• Speak with guests and staff using clear and professional language, and answer phone calls using

appropriate etiquette.

• Able to answer any questions regarding menu and assist with menu selections.

• Able to anticipate any unexpected guest need and reacts promptly and tactfully.

Performs other related duties as assigned

• Design & File Preparation:
  • Create and adjust graphic designs for various products (boxes, labels, flyers, and promotional materials).
  • Prepare and check print-ready files (color profiles, bleeds, resolutions, and layout).
  • Ensure color accuracy between screen and print output.
• Digital Printing Operations:
  • Operate and maintain Ricoh Pro C7200x digital printing machine.
  • Manage color calibration, media settings, and daily machine maintenance.
  • Handle print queues, multiple job types, and meet production deadlines.
• Finishing & Quality Control:
  • Operate Flatbed Cutting Machines, Lamination (Thermal / Cold), and UV Coating Units.
  • Inspect printed jobs for consistency, alignment, and color matching.
  • Ensure high-quality finishing and product standards.

• 3+ years of hands-on experience in digital printing operations.
• Strong knowledge of color management, ICC profiles, and CMYK calibration.
• Good understanding of graphics, branding, and typography.
• Proficiency in Adobe Illustrator, Photoshop, and RIP software (Fiery, Versa Works, etc.).
• Excellent attention to detail, time management, and teamwork skills.
• Bachelor’s degree in Graphic Design or a related field is preferred.
• Experience in the printing and packaging industry is a strong plus.