Customer Service Representative

As an Optician you will work as part of a team delivering total satisfaction to our customers through conducting thorough eye examinations and aftercare. You’ll offer our customers recommendations to the highest professional and ethical standards. You will use your knowledge to effectively identify customer needs and recommend eyewear and eye care solutions accordingly.

In addition you will act as an ambassador for RETAIL BANNER, ensuring every customer is welcomed into the store and to ensure their expectations are exceeded throughout the customer experience. You’ll get to perform almost all store functions including opening and closing, merchandising and of course selling. As a Luxottica ambassador you will understand and bring to life the Luxottica characteristics and the Oliver Peoples culture.

Major duties & Responsibilities

• Deliver excellent customer service and demonstrate a high degree of professionalism
• Coach assistants to consistently deliver effective selling behaviours resulting in high customer engagement
• Examine eyes of patients of all ages in accordance with the local guidelines
• Issue prescriptions for spectacles or contact lenses (if available)
• Offer help and advice for patients choosing frames and lenses
• Liaise with other medical practitioners
• Meet sales targets with regard to selling spectacles & contact lenses

Are you?

• KPI focused
• Committed to creating a positive and energetic culture
• Result driven and delivering excellent customer experience
• Passionate about the industry and brand
• Flexible (working weekends and evenings)
• Commercial & Pro-Active

And have

• Minimum of 1 year experience and in the possession of an optical diploma
• Written and verbal communication skills in English

• Manage inventory and organize packing and unloading operations.
• Ensure efficient inventory control.
• Use forklifts to move goods and materials safely.
• Collaborate with the team and adhere to safety protocols.

• Knowledge in Packing, Unloading, and Inventory Control.
• Experience in Inventory Management and efficient tracking.
• Proficiency in Forklift Operation and understanding of safety protocols.
• Ability to work in a physically demanding environment.
• Prior experience in warehouse or logistics operations is a plus.
• Strong attention to detail and organizational skills.
• Valid Saudi driving license for heavy vehicles required for Heavy Driver roles.
• Basic communication skills in English; Arabic proficiency is an advantage.