Executive Housekeeper I📣 Job Ad

About the Role

Le Meridien is seeking an Executive Housekeeper I to manage the daily shift operations for Housekeeping, Recreation/Health Club, and Laundry services, where applicable. This full-time role involves directing staff to ensure guestrooms, public spaces, and employee areas are consistently clean and well-maintained. The Executive Housekeeper I will conduct inspections, ensure accountability for corrective actions, and contribute to guest and employee satisfaction while adhering to the operating budget. This position requires 0-1 years of experience.

Housekeeping Operations Management

• Ensure timely and efficient communication of guest room status to the Front Desk.
• Collaborate with the Engineering department on guestroom maintenance needs.
• Supervise the property's general cleaning schedule.
• Prepare work assignments based on lists of rooms to be cleaned immediately and prospective check-outs.
• Conduct stock inventories to ensure adequate supplies are available.
• Oversee daily Housekeeping shift operations, ensuring compliance with all policies, standards, and procedures.
• Assist in ordering guestroom supplies, cleaning supplies, and uniforms.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Communicate areas requiring attention to staff and follow up to ensure understanding.
• Ensure all employees have proper supplies, equipment, and uniforms.

Departmental Cost Management

• Participate in managing the department’s controllable expenses to achieve or exceed budgeted goals.
• Understand the impact of departmental operations on overall property financial goals and objectives.
• Utilize budgets, operating statements, and payroll progress reports as needed for financial management.

Ensuring Guest Satisfaction

• Respond to and resolve guest problems and complaints effectively.
• Work to continuously improve service performance.
• Empower employees to deliver excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and promote continuous improvement initiatives.

Human Resources Activities

• Participate as needed in the investigation of employee accidents.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Ensure employees understand expectations and operational parameters.
• Administer property policies fairly and consistently, ensuring disciplinary procedures and documentation comply with Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observe employee service behaviors and provide constructive feedback.
• Utilize available on-the-job training tools for new room attendants and provide follow-up training as necessary.
• Participate in the employee performance appraisal process, offering feedback as required.
• Assist in interviewing and hiring employee team members with appropriate skills.
• Support a departmental orientation program to ensure employees receive appropriate new hire training.
• Participate in employee progressive discipline procedures.

Qualifications and Requirements

• 0-1 years of experience in a relevant field.
• Ability to direct and work with employees effectively.
• Strong organizational and communication skills.
• Commitment to maintaining high standards of cleanliness and guest satisfaction.