Head of Observability📣 Job Ad

About the Role

Jobgether is seeking a Head of Observability to define and scale the observability strategy for a high-scale, developer-facing platform in Saudi Arabia. This full-time, senior technical leadership position requires 5-10 years of experience and involves owning both internal observability systems and the customer-facing observability product. The role demands a blend of architectural vision, product thinking, and team leadership to unify logging, metrics, tracing, and alerting into a cohesive and scalable ecosystem.

Key Responsibilities

• Define and lead the end-to-end observability strategy, encompassing logging, metrics, tracing, alerting, profiling, and telemetry for both internal systems and customer-facing products.
• Architect and evolve a unified observability platform, making tooling decisions and long-term system design choices to ensure scalability, reliability, and performance.
• Establish and operationalize SLOs, SLIs, error budgets, and capacity planning frameworks to integrate observability into reliability and engineering decision-making processes.
• Own the customer-facing observability experience, including dashboards, logs, metrics, and alerting tools, to deliver a best-in-class developer experience.
• Build and lead a high-performing observability engineering team, establishing technical standards, hiring criteria, mentorship practices, and driving execution excellence.
• Promote the adoption of consistent instrumentation standards across all services using OpenTelemetry and related frameworks in collaboration with engineering teams.
• Design and operate high-throughput telemetry pipelines for ingestion, storage, querying, and analytics at scale.
• Ensure the reliability, scalability, and cost efficiency of observability infrastructure while supporting rapid growth in system complexity and usage.
• Champion an internal "dogfooding" culture, aligning internal tooling with customer-facing experiences to foster continuous feedback loops.

Required Qualifications

• A minimum of 8 years of software engineering experience, with at least 3 years in technical leadership or engineering management roles.
• Proven experience in building, scaling, or operating observability platforms within high-scale production environments.
• Deep expertise across observability domains including logging, metrics, tracing, alerting, and dashboarding.
• Hands-on experience with tools such as Prometheus, Grafana, ClickHouse, VictoriaMetrics, OpenTelemetry, or equivalent systems.
• Experience designing distributed systems and telemetry pipelines, with a strong understanding of scalability, reliability, and performance trade-offs.
• A strong product mindset, capable of treating observability as a developer-facing product rather than solely infrastructure.
• Excellent communication and documentation skills, with the ability to influence both technical and cross-functional stakeholders.
• Comfort operating in ambiguous, fast-moving, remote-first environments while making high-impact architectural decisions.

Preferred Experience

• Experience with customer-facing observability products.
• Contributions to open-source projects in the observability space.
• Experience working in organizations with a strong "dogfooding" culture.

Work Environment and Benefits

This is a full-time position within a remote-first environment, offering flexibility to work from anywhere. The role provides a competitive compensation package, including equity participation. Additional benefits include a home office and tech allowance, comprehensive health coverage, annual company off-sites for team connection, and an annual learning and development budget. You will join a global, highly distributed engineering organization focused on widely used developer infrastructure, with the opportunity to shape core observability systems used by both internal teams and external developers at scale.