Mgr Loss Prevention📣 Job Ad

About the Role

Sheraton Hotels & Resorts is seeking a Manager for Loss Prevention to oversee operations in Medina, Al-Madinah Al-Munawarah. This full-time position requires 5-10 years of experience and focuses on safeguarding property assets, employees, and guests while ensuring guest and employee satisfaction and achieving operational budgets.

Key Responsibilities

The Manager of Loss Prevention is responsible for the daily management of departmental functions to ensure the protection of property assets, employees, and guests. This role involves developing and implementing procedures to maintain a secure environment and enhance guest and employee satisfaction.

• Administer fire prevention programs and emergency preparedness initiatives.
• Conduct hazard and risk assessments, including OSHA/SAFETY audits, incident tracking, and hazard abatement.
• Develop detailed property shutdown procedures to ensure all areas are secured.
• Ensure compliance with applicable laws and safety regulations.
• Maintain proper key control guidelines.
• Develop and implement a monthly checklist for CCTV equipment, alarmed doors, and duress alarms to ensure functionality.
• Incorporate inspection tours of recording systems into regular property patrols.
• Follow the Duty of Care process for the protection of guests and employees.
• Follow up on unusual activities that could impact the well-being of guests and employees.
• Handle complaints, settle disputes, resolve grievances, and negotiate conflicts.
• Implement action plans to monitor and control risk.
• Oversee all loss prevention operations, including patrols, emergency response, investigations, shipping and receiving processes, electronic key systems, and manager on duty responsibilities.
• Guide the efforts of the Accident Prevention Committee and oversee the first aid program.
• Manage the claims process and protect company assets by monitoring General Liability and Worker's Compensation cases.
• Communicate the importance of safety procedures and ensure employee understanding.
• Emphasize teamwork, interdepartmental collaboration, and assertive hospitality to deter crime.
• Encourage mutual trust, respect, and cooperation among team members.
• Provide personal assistance and support to guests and employees as needed.
• Serve as a role model demonstrating appropriate professional behaviors.
• Utilize interpersonal and communication skills to lead and influence others, advocating sound financial and business decision-making with honesty and integrity.

Ensuring Service Excellence

This role is dedicated to meeting and exceeding quality standards and customer expectations daily. It involves identifying educational needs, developing training programs, and instructing others. The position requires inspecting and critiquing the performance of the loss prevention department to maintain high levels of professionalism and customer service, aiming to provide services that go above and beyond for customer satisfaction and retention.

Additional Duties

Responsibilities extend to analyzing information, evaluating results to solve problems, and developing liaison with local law enforcement and emergency services. The role also includes informing executives and peers of relevant information in a timely manner and providing information to supervisors and coworkers through various communication channels.

Qualifications and Experience

Candidates must meet one of the following educational and experience requirements:

• High school diploma or GED with 4 years of experience in security/loss prevention or a related professional area.
• A 2-year degree from an accredited university in Criminal Justice or a related major, with 2 years of experience in security/loss prevention or a related professional area.

Work Environment

This is a full-time position based in Medina, Al-Madinah Al-Munawarah. The role requires a commitment to maintaining a safe and secure environment for guests and employees within the Sheraton Hotels & Resorts property.