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Join The Cigna Group as a Customer Service Manager & Hospital Delegate!

We are seeking an experienced and dedicated individual to lead our customer service team and enhance the patient journey at Cigna Saudi Arabia. You will play a crucial role in overseeing customer service operations and managing relationships with healthcare providers.

Key Responsibilities:

• Team Leadership: Lead and mentor the customer service team, fostering a culture of excellence and continuous improvement.
• Customer Experience Management: Design and implement strategies to improve overall patient experience, ensuring timely resolution of inquiries.
• Hospital Delegation: Build strong relationships with hospitals to facilitate effective communication and collaboration.
• Patient Journey Optimization: Map and analyze the patient journey to enhance satisfaction.
• Reporting and Analysis: Prepare reports on customer service performance for senior management.
• Compliance and Quality Assurance: Ensure compliance with regulatory requirements and implement quality assurance measures.

Qualifications:

• Bachelor's degree in Business Administration, Healthcare Management, or related field; Master's is a plus.
• Minimum of 8 years in customer service management, preferably in healthcare.
• Strong understanding of healthcare operations and patient experience.
• Excellent leadership and communication skills.
• Proficiency in data analysis and reporting tools.

What We Offer:

• Flexible working mode
• International exposure
• Certifications like “Great Place to Work”
• Working hours as per KSA Labor Law