About the RoleAs a Customer Success Manager (CSM) at AspenTech, you'll play a critical role in building and maintaining strong, trusted relationships with key decision makers within your assigned accounts. This position is key to ensuring high levels of customer satisfaction and maximizing the recognition of Return on Investment (ROI) related to customer business initiatives. You will have the opportunity to help customers achieve their business transformations by leveraging our advanced solutions.
Your Impact- Own the customer experience and renewal results for your assigned accounts.
- Understand and address customers’ business challenges and opportunities.
- Proactively engage with customers through on-site visits, reviews, and meetings.
- Collaborate with internal teams to execute account plans and identify growth opportunities.
- Provide strategic advice and insights to enhance customer satisfaction.
- Mitigate any risks to customer satisfaction and renewal.
What You'll Need- Bachelor’s Degree in Process/Chemical Engineering is preferred.
- 810 years of experience in the process industry.
- 3 years of experience with AspenTech or similar engineering solutions.
- 8+ years in Customer Relationship Management or Customer Success Management.
- Excellent communication skills in both English and Arabic.
