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Join Our Team as a Telephone Operator!
At Dana Rayhaan by Rotana, we are dedicated to providing the best service to our guests. We are currently seeking a professional and efficient Telephone Operator to manage our incoming and outgoing calls.

Job Summary:
The Telephone Operator will be responsible for greeting callers, transferring calls, providing information, taking messages, and scheduling appointments.

Key Responsibilities:

• Answer and direct incoming calls in a polite and friendly manner
• Use a multi-line phone system to handle a high volume of calls
• Provide accurate information to callers and assist them with their inquiries
• Take detailed messages and ensure they are delivered promptly
• Schedule appointments and maintain calendars for staff members

Candidate Requirements:

• Proven experience as a Telephone Operator or in a similar role
• Excellent communication skills and a pleasant phone manner
• Proficient in using a multi-line phone system
• Strong attention to detail and accuracy
• Ability to work under pressure and handle a high volume of calls efficiently

Skills:

• Excellent communication skills
• Proficient in handling multiple phone lines
• Strong customer service skills
• Ability to remain calm under pressure
• Good listening skills
• Attention to detail
• Familiarity with telephone systems and software
• Multitasking abilities
• Problem-solving skills
• Polite and professional demeanor