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Join Elegaci as a Customer Service Specialist!
We are looking for a dedicated and professional Customer Service Specialist to support our healthcare team. In this role, you will serve as the first point of contact for patients, ensuring a smooth and friendly experience in our clinic environment.

Key Responsibilities:

• Patient Reception & Front Desk: Greet patients and assist with registration and check-in. Schedule and confirm appointments through phone and online platforms. Address patient inquiries and provide guidance.
• Doctor’s Schedule Management: Organize and manage the doctor’s daily appointments, ensuring there are no conflicts. Coordinate breaks and meetings as necessary.
• Administrative Coordination: Prepare and maintain patient files and medical records, ensuring accurate data entry into the clinic system.
• Billing & Payments Support: Issue invoices and assist with billing processes.
• Customer Service & Issue Resolution: Professionally handle patient complaints and inquiries, providing prompt solutions or escalating issues as needed.

Qualifications & Skills:

• Diploma or Bachelor’s degree in Business Administration, Medical Secretary, Healthcare Management, or a related field.
• Minimum of 1 year experience in a clinical or healthcare setting is preferred.
• Strong communication and organizational skills.
• Proficient in computer use and clinic management software.
• Neat and well-groomed appearance.
• Able to work under pressure while maintaining professionalism.

Come and be a part of a team committed to providing high-level medical services.