أخصائي خدمة عملاء📣 إعلان

Role Summary
The CRM Specialist is responsible for managing and optimizing the CRM ecosystem to ensure accurate customer data, full sales pipeline visibility, and high-quality customer service performance. The role plays a critical part in enhancing customer experience, improving conversion rates, and enabling data-driven decision-making across Sales, Operations, and Marketing.

Success in This Role Looks Like

• CRM data is accurate, structured, and consistently maintained
• Leads are assigned, followed up, and converted efficiently
• Sales pipeline is fully visible with reliable forecasting
• Customer inquiries and complaints are tracked and resolved within defined SLAs
• Customer satisfaction and retention metrics are continuously improving
• Marketing efforts are clearly measurable with defined ROI
• CRM adoption across teams is high with full process compliance
• Reporting is timely, accurate, and actionable

Responsibilities

• Administer and maintain the CRM system, including configuration, user access, and workflows
• Ensure integration between CRM, Inqlha application, operations platform, marketing tools, and communication channels
• Continuously optimize CRM structure to align with business needs
• Maintain high-quality customer and lead data through validation, cleansing, and standardization
• Define and enforce data entry standards and governance rules
• Perform regular data audits and ensure accurate customer segmentation
• Monitor and analyze sales pipeline performance
• Ensure proper lead assignment, tracking, and timely follow-up
• Provide accurate pipeline reporting and sales forecasting
• Track and manage all customer interactions
• Ensure all customer issues are logged and resolved
• Coordinate with Operations, Sales, and Technical teams
• Identify recurring issues and recommend improvements
• Track and manage customer requests and orders through the Inqlha application
• Monitor user activity and behavior on the platform
• Support onboarding of new users and guide them on using the platform
• Design and implement automation workflows
• Support alignment between Marketing, Sales, and Operations teams
• Train internal users on CRM usage and best practices

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Information Systems, or a related field
• 2–4 years of experience in CRM management, customer service, or sales operations
• Hands-on experience with CRM platforms

Skills

• Strong analytical and data interpretation skills
• High attention to detail and data accuracy
• Excellent communication and cross-functional coordination
• Ability to manage multiple priorities in a fast-paced environment

Why Join Inqlha
Be part of a fast-growing digital logistics platform transforming the market. Opportunity to build and shape customer experience and CRM systems from the ground up. Continuous learning and growth in logistics, data, and digital transformation.