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Join Swissôtel Hotels & Resorts as a Hostess!
Swissôtel Hotels & Resorts is renowned for its dedication to providing a passionate and rewarding work environment. As part of our dynamic team at Swissôtel Al Maqam in Mecca, we are seeking a Hostess who embodies our vision of excellence in hospitality.

About the Role:
As the Hostess, you will report directly to the Assistant F&B Manager. Your primary responsibilities will include:

• Providing warm and professional greetings to all guests, ensuring a friendly atmosphere.
• Assisting guests with inquiries regarding the food and beverage menu items in a knowledgeable and helpful manner.
• Adhering to outlet policies, procedures, and service standards to maintain service quality.
• Complying with safety and sanitation standards when handling food and beverages.

Qualifications:
To be successful in this role, you will need:

• The ability to focus on guest needs and maintain calmness and courtesy at all times.
• Strong interpersonal and problem-solving skills.
• The capability to work effectively under pressure in a fast-paced environment.
• A collaborative spirit to work cohesively within a team.

Preferred Experience:
Previous experience with the Opera system or similar software, along with fluency in English, will be a significant advantage.
Join us at Swissôtel Hotels & Resorts where your journey in hospitality begins!

Join The First Group Hospitality as a Hostess!
As the first point of contact for guests, the Hostess plays a key role in creating a welcoming and memorable dining experience. You will greet guests with warmth and professionalism, manage reservations and table assignments, and coordinate with the service team to ensure smooth restaurant operations.

Responsibilities:

• Welcome guests with a friendly and courteous attitude upon arrival.
• Manage reservations through the hotel system or reservation platforms.
• Maintain an accurate waitlist and provide guests with wait times when necessary.
• Escort guests to their tables and present menus.
• Communicate guest preferences, special occasions, or dietary needs to the service team.
• Coordinate table turnover with servers to optimize seating efficiency.
• Monitor restaurant entrance and maintain an organized reception area.
• Ensure menus are clean, up to date, and stocked at the host station.
• Handle guest inquiries and resolve minor complaints in a professional manner.
• Support restaurant team with administrative or side duties as assigned.
• Maintain high grooming standards in line with the resort’s image.
• Comply with resort policies, health, and safety regulations.

Desired Skills & Expertise:

• Proven experience as a hostess or front-of-house staff in a restaurant, preferably in a hotel/resort.
• Excellent interpersonal and communication skills.
• Professional appearance and demeanor.
• Comfortable working in a fast-paced, high-volume environment.
• Proficiency in English (additional languages are a plus).
• Familiarity with reservation systems (*, OpenTable, SevenRooms) is an advantage.