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Join Hilton as a Housekeeping Supervisor!
As a Housekeeping Supervisor, you will oversee all housekeeping operations to ensure an excellent Guest and Member experience. You will also play a key role in evaluating guest satisfaction and setting departmental targets and objectives.

Your Responsibilities:

• Oversee housekeeping operations to meet quality standards.
• Evaluate guest satisfaction levels and monitor improvement trends.
• Manage departmental budgets effectively.
• Set departmental targets, objectives, work schedules, and policies.
• Monitor performance and standards of the Housekeeping Team.
• Maintain good communication across hotel areas and with external customers.
• Ensure adequate staffing and ongoing training for the team.
• Manage staff performance issues in accordance with policies.
• Assist other departments as necessary.

Your Skills and Experience:

• Experience in housekeeping in a managerial or supervisory role.
• Strong commercial awareness and cost control capabilities.
• Excellent leadership and communication skills.
• Ability to work under pressure and maintain high levels of customer service.
• Familiarity with Property Management Systems is advantageous.

About Hilton:
Hilton is a global leader in hospitality, offering a range of accommodations from luxurious hotels to extended-stay options. We are committed to exceptional guest experiences and fostering a supportive work environment for our team members.

Join Raffles Hotels & Resorts as a Housekeeping Supervisor!
Raffles Makkah Palace is renowned for its exceptional standards of hospitality, and we are seeking a dedicated Housekeeping Supervisor to uphold our values and service excellence.

Job Responsibilities:

• Deliver professional and friendly service to guests.
• Lead the daily operations of the housekeeping department ensuring adherence to service standards.
• Address and resolve guest concerns promptly.
• Participate actively in daily briefings and departmental meetings.
• Keep Room Attendants informed of daily priorities.
• Follow departmental policies and procedures.
• Report maintenance issues as necessary.
• Adhere to all safety and sanitation policies.
• Perform other duties as assigned.

Qualifications:

• Proficient in English (both verbal and written).
• High school diploma or equivalent preferred.
• Minimum 1 year of supervisory experience in hotel housekeeping.
• Strong training and organizational skills.
• Experience with Hotel Property Management System, Micros-Fidelio is desirable.
• Detail-oriented with strong communication skills.
• Able to work efficiently under pressure.

Physical Requirements:

• Frequent standing and walking.
• Occasional lifting and carrying up to 30 lbs.
• Ability to kneel, push, pull, and lift as needed.
• Climbing ladders, stairs, and ramps may be required.