Job Summary: We are seeking a detail-oriented Reservation Agent to join our team. The Reservation Agent will be responsible for assisting customers in booking reservations for travel, accommodation, or events.
Job Responsibilities:- Assist customers in making reservations via phone, email, or online platforms
- Provide excellent customer service by addressing customer inquiries and resolving any issues that may arise during the reservation process
- Maintain accurate records of reservations and customer interactions
- Collaborate with other teams to ensure seamless coordination of reservations
- Stay updated on current promotions and offers to provide customers with the best possible options
- Ensure compliance with company policies and procedures in all reservation processes
Candidate Requirements:- Bachelor’s degree in hospitality management, business administration, or a related field
- Proven experience in a similar role, preferably in the hospitality industry
- Excellent communication and customer service skills
- Strong attention to detail and accuracy
- Familiarity with reservation systems and online booking platforms
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Fluency in English and Arabic is required, knowledge of other languages is a plus
Skills:- Excellent communication skills
- Fluency in Arabic and English
- Strong customer service skills
- Attention to detail
- Multitasking abilities
- Problem-solving skills
- Knowledge of reservation systems and procedures
- Ability to work under pressure
- Time management skills
- Sales skills
- Cultural awareness and sensitivity
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