Customer Services Specialist📣 Job Ad

in Dar Makkah Engineering Consultancy Company

1 day ago

	Salary	4,000 / Month
	Contract Type	Full-time
	Workplace type	On-site
	Location	Al Baha

Join our team as a Customer Services Specialist at شركة دار مكه للاستشارات الهندسية!

We are looking for a dedicated professional to help us enhance our customer service quality and performance. In this role, you will be responsible for:

Establishing and defining performance indicators and quality standards in customer service.
Updating customer service procedures and guides, ensuring efficient and professional handling of customer inquiries and requests.
Developing advanced programs and creative initiatives to exceed customer expectations.
Analyzing data to determine strengths and weaknesses in customer service systems and addressing identified gaps.
Preparing specialized documents and reports related to customer service, offering suitable recommendations.

To succeed in this role, you should have:

A Bachelor's degree.
At least 2 years of experience in customer service.
Excellent command of English.

Come and be a part of our mission to achieve excellence in customer service!

Requirements

Requires 2-5 Years experience

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Sales Process: Set branch objectives, analyze the market environment, develop execution plans, and monitor expenses to enhance efficiency.
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Warehousing and Delivery: Manage warehouse operations to ensure efficient storage and delivery while monitoring inventory levels.
Human Resources: Oversee HR activities, propose staffing needs, and train the sales team to foster a positive environment.
Resources and Facilities: Ensure optimal management of branch resources, fixed assets, and administrative matters.

Qualifications:
Applicants should possess a Bachelor's Degree in Electrical Engineering or Business Management and have 6 to 10 years of relevant experience. We are looking for individuals with strong skills in competitive analysis, marketing strategies, and sales forecasting.

alfanar is committed to providing high-quality solutions and valuing the contributions of our employees. Join us and make a tangible difference in our branch operations while growing your career in a supportive environment.

2-5 years