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SalarySalarySR 4,000 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Baha
Join our team as a Customer Services Specialist at شركة دار مكه للاستشارات الهندسية!

We are looking for a dedicated professional to help us enhance our customer service quality and performance. In this role, you will be responsible for:
  • Establishing and defining performance indicators and quality standards in customer service.
  • Updating customer service procedures and guides, ensuring efficient and professional handling of customer inquiries and requests.
  • Developing advanced programs and creative initiatives to exceed customer expectations.
  • Analyzing data to determine strengths and weaknesses in customer service systems and addressing identified gaps.
  • Preparing specialized documents and reports related to customer service, offering suitable recommendations.
To succeed in this role, you should have:
  • A Bachelor's degree.
  • At least 2 years of experience in customer service.
  • Excellent command of English.
Come and be a part of our mission to achieve excellence in customer service!

Requirements

  • Requires 2-5 Years experience

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The Executive Housekeeper plays a vital role in establishing and maintaining the housekeeping standards at Mantis resorts and hotels. You will lead the housekeeping department throughout pre-opening and launch phases to ensure operational excellence and guest satisfaction.

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  • Pre-Opening Planning & Setup: Create and manage the housekeeping pre-opening plan, including hiring, training, and operational procedures.
  • Recruitment & Training: Recruit and develop a team of housekeeping professionals, ensuring they meet high standards of cleanliness and service.
  • Operations & Quality Control: Supervise daily housekeeping operations and establish quality control processes to ensure rooms and areas meet brand expectations.
  • Inventory, Purchasing & Cost Control: Manage inventory sourcing and purchasing while monitoring costs and efficiency.
  • Health, Safety & Compliance: Implement protocols to ensure compliance with safety and health regulations.
  • Systems & Technology: Utilize housekeeping management systems for efficient operations.
  • Vendor & Contractor Management: Build and maintain relationships with service vendors and ensure quality service delivery.
  • Guest Experience & Communication: Collaborate with various departments to enhance guest experiences and responsiveness.

Qualifications & Skills
The ideal candidate will possess:
  • Minimum of 5 years experience in housekeeping management, preferably in luxury hotels.
  • Strong knowledge of housekeeping operations and systems.
  • Proven leadership skills with experience in hiring, training, and team management.
  • Excellent communication and organizational skills.
  • A hospitality diploma or degree is preferred.

Benefits
As a reflection of your dedication and skills, we offer a competitive salary package, performance-based bonuses, continuous learning opportunities, and industry perks that encompass accommodation and dining benefits.

breifcase2-5 years

locationAl Baha

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