Join our team as a Customer Services Specialist at شركة دار مكه للاستشارات الهندسية!We are looking for a dedicated professional to help us enhance our customer service quality and performance. In this role, you will be responsible for:
- Establishing and defining performance indicators and quality standards in customer service.
- Updating customer service procedures and guides, ensuring efficient and professional handling of customer inquiries and requests.
- Developing advanced programs and creative initiatives to exceed customer expectations.
- Analyzing data to determine strengths and weaknesses in customer service systems and addressing identified gaps.
- Preparing specialized documents and reports related to customer service, offering suitable recommendations.
To succeed in this role, you should have:
- A Bachelor's degree.
- At least 2 years of experience in customer service.
- Excellent command of English.
Come and be a part of our mission to achieve excellence in customer service!
4,000 - 5,500 / Month
Full-time
