Contact Centre Officer📣 Job Ad

About eXtra and the Role

eXtra is seeking a Contact Centre Officer to join its team in Al Khobar. This full-time position is for a highly motivated and customer-focused individual dedicated to providing excellent service. The role is integral to supporting eXtra's commitment to customer satisfaction and engagement across its communication channels.

Role Overview

The Contact Centre Officer serves as a primary point of contact for customers, managing inquiries and providing support across various communication platforms. This position requires a proactive approach to problem-solving and a consistent focus on delivering a positive customer experience. The successful candidate will contribute to a dynamic team environment, upholding the company's service standards and fostering strong customer relationships.

Key Responsibilities

• Handle customer interactions effectively through both voice and digital communication channels.
• Ensure the delivery of exceptional customer service and support for all inquiries and requests.

Candidate Profile

We are looking for a candidate who is inherently customer-focused and possesses a strong drive to assist others. The ideal individual will be highly motivated, demonstrating a commitment to resolving customer issues efficiently and maintaining a professional demeanor in all interactions. A dedication to upholding service quality and contributing positively to a team environment is essential for this role.

Work Setting

This is a full-time position based in Al Khobar. The Contact Centre Officer will operate within a collaborative and supportive team, contributing to a positive work environment focused on collective success in customer engagement and service delivery.

Application Process

Interested candidates who meet the profile described are encouraged to submit their application. We look forward to reviewing your qualifications for this role at eXtra.