About the Implementation Consultant Role
Octave is seeking a motivated Implementation Consultant to join our team in Al Khobar, Eastern Region, Saudi Arabia. This full-time, hybrid role is designed for individuals with 0-1 years of experience looking to build a career in implementing technical solutions. As an Implementation Consultant, you will be responsible for setting up, configuring, and customizing software solutions for Hexagon customers, adhering to the Smart Services Methodology (SSM) standards. Octave provides mission-critical software that empowers organizations across the asset lifecycle, transforming complex operational data into actionable intelligence.
Key Responsibilities
- Manage the setup, installation, configuration, and customization of technical solutions and applications for clients.
- Implement various software solutions for Hexagon customers, including Automation Integrity™, ControlWizard™, Cyber Integrity™, and PlantState Integrity™, following Smart Services Methodology (SSM) standards.
- Install and configure Hexagon products both onsite and virtually, collaborating closely with clients.
- Execute project plans by implementing technology, configuring scripts, and managing data collection and processing.
- Provide technical support to clients during project implementation and execution.
- Conduct training sessions for clients on the utilization and administration of Hexagon products.
- Construct and provide comprehensive project documentation, including Site Completion & Installation Reports, functional requirements, design documents, and lessons learned.
- Test and troubleshoot the functionality of installed systems.
- Identify and document technical issues for escalation to product and system integration teams.
- Coordinate and submit information to Technical Support in a timely manner for project-related issues.
- Maintain a professional demeanor while interfacing with clients and provide feedback based on client experiences to drive product and process improvements.
- Work both independently and collaboratively within teams to solve problems effectively.
- Collaborate closely with the implementation services team, Technical Support teams, and other relevant team members to ensure successful installation projects.
- Complete project-related expense reports and timesheets within the required timeframe.
- Adhere to Integrity work processes, quality standards, and deliverable templates, as well as Industrial Control System (ICS) cyber-security best practices and industry standards.
- Perform back-office activities to support the services group and may participate in pre-sales activities.
- Demonstrate an ability to work independently and problem-solve implementation and technology roadblocks quickly.
- Complete activity reports, such as daily site reports and weekly status updates, per client expectations.
- Implement policies and best practices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting, and client training.
- Interface with technical-minded employees and project management teams to suggest strategy and efficiency execution plans for implementation services.
Qualifications and Experience
- Bachelor's degree in engineering or a STEM-based technology-related field (*, Computer Science, Cyber Security, Electrical, Mechanical, Process Technology).
- Experience in designing, evaluating, advising, and implementing software solutions.
- Experience working with and configuring Operating Systems (OS) in a server environment.
- Experience with basic networking principles, including IP addressing and network components like routers and switches.
- Experience in designing, creating, and editing scripts and batch jobs.
- Experience with the installation and configuration of Microsoft SQL.
- Experience with advanced networking principles, including IP addressing and the configuration of network components such as routers and switches.
- Experience in process control and Industrial Control Systems (ICS) equipment.
- Comfortable with network protocols such as Telnet, FTP(s), and HTTP(s).
- Comfortable with networking access control and security controls.
- Strong command of Microsoft Office products, including Word, Excel, PowerPoint, and Visio.
- Fluent in English, both verbally and in writing.
- A Master's degree in engineering or a STEM-based technology-related field is preferred.
- Experience in process control and working with ICS technology is preferable.
- Experience in cloud-based virtualization, such as Amazon Web Services or Microsoft Azure, is preferred.
- Experience in coaching and mentoring professionals is preferred.
- Strong knowledge of the Purdue Model for Industrial Control System (ICS) networking is preferred.
- Knowledge in application programming and languages (*, VB script, Python, Power BI) is preferred.
Required Skills and Competencies
- Proficiency with Hexagon products including Automation Integrity™, ControlWizard™, Cyber Integrity™, and PlantState Integrity™.
- Experience in software solutions implementation.
- Knowledge of Operating Systems (OS) in a server environment.
- Understanding of basic and advanced networking principles.
- Skills in scripting and batch job creation/editing.
- Experience with Microsoft SQL installation and configuration.
- Familiarity with process control and Industrial Control Systems (ICS) equipment.
- Comfort with network protocols (Telnet, FTP(s), HTTP(s)) and networking access control and security.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
- A strong focus on customer satisfaction.
- Excellent oral and written communication skills.
- Effective teamwork and collaboration abilities.
- Strong organizational skills and the ability to multi-task.
- Quick learning ability and attention to detail.
- Adherence to operational policies and process design.
- Ability to deliver client training effectively.
- Familiarity with Octave solutions.
- Preferred skills include cloud-based virtualization (AWS, Azure), coaching and mentoring, knowledge of the Purdue Model for ICS networking, and application programming languages (VB script, Python, Power BI).
Work Environment and Location
This is a full-time, hybrid role based in Al Khobar, Saudi Arabia. The engineer is expected to be based in KSA and travel approximately 70% of business hours to visit multiple sites in KSA, including Jubail, Udhailiyah, Ras Tanura, Jazan, and Yanbu. Preferred certifications include Certified Cisco CompTIA certification, Certified Cisco Network Associate (CCNA), Certified Information Systems Security Professional (CISSP), and Microsoft Certified System Engineer (MCSE).