Guest Experience Expert📣 Job Ad

About the Role

Le Méridien Hotels & Resorts is seeking a Guest Experience Expert for its Al Khobar, Saudi Arabia location. This full-time, non-management position focuses on creating memorable guest experiences by providing a wide range of services throughout a guest's stay. The role involves taking initiative to ensure seamless transactions and enrich guest visits.

Role Overview

The Guest Experience Expert is integral to the guest journey, going beyond standard check-in and check-out. This position requires proactively addressing guest needs, completing operational tasks, and offering local insights. Success is measured by maintaining a safe work environment, adhering to company policies, upholding confidentiality, protecting company assets, and consistently delivering high quality standards through professional appearance and communication.

Key Responsibilities

• Deliver a range of services to guide guests through their entire stay, contributing to memorable experiences.
• Take initiative to move throughout the space and perform tasks to ensure guest satisfaction.
• Process operational needs efficiently and effectively.
• Address guest requests promptly and professionally.
• Complete necessary reports accurately.
• Share highlights and recommendations about the local area with guests.
• Ensure all transactions feel like a natural part of the guest experience.
• Maintain a safe work environment at all times.
• Follow all company policies and procedures diligently.
• Uphold confidentiality regarding guest and company information.
• Protect company assets from damage or misuse.
• Ensure all guest interactions and personal presentation meet high quality standards.
• Stand, sit, or walk for extended periods as required.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by management.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required for this role.

Required Skills

• Exceptional Guest Services skills.
• Strong Customer Service abilities.
• Proficient Problem Solving capabilities.
• Excellent Communication skills.

Work Environment and Details

This is a full-time, non-management position located at Corniche Boulevard, Al Khobar, Saudi Arabia, 31952. The role requires the ability to stand, sit, or walk for extended periods and lift objects up to 10 pounds. Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity.