Key Account Manager SPINE Eastern Region📣 Job Ad

About the Key Account Manager Role

AMICO Group is seeking a Key Account Manager to join our team in Al Khobar, Eastern Province. This full-time position involves developing and managing strategic relationships with key sales customers, ensuring their satisfaction and driving business growth. The role requires a professional with 5-10 years of experience in key account management.

Role Overview and Objectives

The Key Account Manager (KAM) is responsible for creating and implementing business development plans for AMICO's sales customers. This involves acting as the primary point of contact for these accounts, fostering strong relationships, and coordinating internal AMICO resources to meet customer needs. The KAM will work to understand customer processes and ensure AMICO's services align with their objectives.

Key Responsibilities

• Develop and maintain close working relationships with assigned sales accounts.
• Create customer development plans and collaborate with the AMICO network for their execution.
• Negotiate and agree on development plans, including commercial terms like price, discounts, marketing, and training support.
• Classify sales accounts based on volume, business nature, and other relevant metrics.
• Regularly monitor and report on activity and satisfaction levels of sales clients.
• Serve as the primary point of contact for strategic and commercial discussions with customers.
• Promote a positive image of AMICO among all sales clients.
• Coordinate internal AMICO operations to support sales clients, including ordering, delivery, installation, and maintenance.
• Act as an internal focal point for all sales account-related issues.
• Identify and promptly resolve any issues or problems related to sales accounts.
• Report regularly to the Country Manager on business activities with sales clients.
• Gain an understanding of internal customer processes, including decision-making, ordering, purchasing, and tendering.
• Assist in sales presentations conducted for sales accounts.
• Obtain and share intelligence on competitive activity with all sales accounts.
• Analyze activity with sales accounts based on tenders won and lost, purchases by product line, and profitability.

Candidate Qualifications and Experience

• Bachelor's degree in a science-related or relevant field, or equivalent.
• 8 years of experience in a similar position handling Key Accounts.
• Proven track record of successfully managing relationships with multiple Key Accounts.

Required Competencies and Skills

• Sales Business Competencies: Commercial sense, Teamwork, Data analysis, Negotiation skills.
• Sales Behavioral Competencies: Customer orientation, Tact, Communication and interpersonal skills, Relationship Building, Problem-solving.

Work Location and Type

This is a full-time position based in Al Khobar, Eastern Province.