OmniChannel Director

About the Role

ARK Pros | TSLE is seeking a Director - Omnichannel to lead the omnichannel and digital commerce transformation. This full-time position is based in Al Khobar, Saudi Arabia. The role involves creating a seamless connection between physical stores, digital channels, the fulfillment network, and customer experience across a nationwide network of over 950 retail locations.

Key Responsibilities

• Define and lead the omnichannel strategy across eCommerce, mobile app, physical stores, marketplace partners, and emerging digital channels.
• Lead the performance and development of eCommerce and mobile commerce channels, including commercial performance, conversion, and profitability.
• Develop the operating model for integrating a 950+ store network with digital commerce, expanding store-enabled fulfillment capabilities such as click & collect and ship-from-store.
• Lead continuous improvement of order management, fulfillment, and last-mile delivery capabilities, focusing on operational metrics and customer satisfaction.
• Own the strategy and operating model for marketplace and quick-commerce partners, evaluating expansion opportunities and ensuring commercial sustainability.
• Ensure a consistent customer experience across all channels (app, website, store, marketplace, delivery) and lead initiatives to resolve customer pain points.
• Partner with Product and Technology leadership to define the omnichannel technology roadmap and translate business requirements into prioritized initiatives.
• Build and lead a high-performing omnichannel organization, establishing strong cross-functional collaboration and clear accountability for commercial and operational KPIs.

Qualifications and Requirements

• 12-15+ years of experience across retail, eCommerce, digital commerce, or omnichannel.
• Significant experience leading omnichannel or eCommerce within a large multi-store retailer.
• Strong understanding of both store operations and digital commerce.
• Experience managing large-scale eCommerce businesses with complex fulfillment requirements.
• Strong knowledge of order management, store fulfillment, inventory availability, and last-mile delivery.
• Experience integrating physical stores into an eCommerce fulfillment network.
• Strong commercial understanding, including revenue, margin, promotional economics, and digital profitability.
• Experience working closely with Product and Technology teams on major digital transformation programs.
• Strong analytical capability and comfort managing performance through data and KPIs.
• Demonstrated ability to lead cross-functional transformation in a complex organization.
• Strong leadership, communication, and stakeholder-management skills.

Preferred Experience

• Large-scale omnichannel retailer, grocery, convenience retail, beauty, personal care, large-format, or specialty retail.
• Quick commerce or marketplace businesses.
• High-volume eCommerce.
• Experience in Middle East / GCC retail environments.

Leadership Characteristics

• Commercially driven and customer obsessed.
• Operationally strong and data driven.
• Comfortable challenging existing ways of working.
• Highly collaborative and able to move between strategy and execution.
• Comfortable operating in a fast-paced transformation environment.

Work Environment

This role is with a leading Saudi retail organization that has a large national footprint and a significant digital and omnichannel business. The company is investing in technology, customer experience, digital commerce, and omnichannel capabilities. Relocation support is available for the selected candidate.