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About the Role

Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, is seeking a dedicated Support Services Specialist to join its team in Al Khobar, Eastern Province, Saudi Arabia. This role is essential for providing critical IT support to ensure the seamless operation of clients' technological infrastructure, leveraging TCS's extensive experience in partnering with major businesses worldwide.

As a Support Services Specialist, you will play a key part in resolving IT issues that require hands-on intervention, thereby contributing to the overall efficiency and satisfaction of end-users. This full-time position offers an opportunity to apply your technical expertise within a dynamic and supportive environment.

Key Responsibilities

• Provide in-person IT support for incidents and service requests that necessitate physical intervention.
• Perform operating system (OS) troubleshooting and mobile device troubleshooting for both Android and iOS platforms.
• Execute device setup, configuration, installation, and hardware replacement tasks.
• Address break-fix issues for laptops, desktops, peripherals, and other workplace devices.
• Manage and execute IMAC (Install, Move, Add, Change) activities for IT assets.
• Resolve IT incidents that cannot be addressed remotely by the service desk.
• Offer priority handling and coordination for VIP user support.
• Support meeting room technologies, audio-visual (AV) setups, and provide IT support for events.
• Coordinate effectively with hardware vendors (OEMs) and third-party service providers.
• Conduct walk-in support activities, including password resets, device replacements, and user onboarding/offboarding processes.
• Provide essential "hands and feet" support for LAN/Wi-Fi connectivity, printers, and peripheral devices.
• Maintain and manage asset inventory and stock records, including performing reconciliations.
• Support user onboarding, relocation, and offboarding activities.
• Provide loaner devices and manage spare parts during break-fix scenarios.
• Identify recurring issues and contribute to the knowledge base and shift-left initiatives to improve support efficiency.
• Communicate resolution timelines and status updates clearly to end-users.

Qualifications and Requirements

• Demonstrated strong knowledge of desktop/laptop hardware troubleshooting and OS management.
• Proficiency in understanding network basics, including LAN and Wi-Fi.
• Experience with IMAC activities and endpoint lifecycle management.
• Familiarity with ITSM tools, such as ServiceNow or equivalent platforms.
• Understanding of AV/meeting room support technologies.
• Experience in troubleshooting mobile devices (Android/iOS).
• Ability to provide VIP user support with a high level of professionalism and discretion.
• Skills in maintaining and managing asset inventory and stock records.
• Proficiency in contributing to knowledge base articles and participating in knowledge sharing initiatives.
• Excellent communication skills for effective interaction with users and stakeholders.
• Strong team collaboration abilities to work effectively within a support team.
• Competence in documentation and knowledge sharing practices.

Technical Skills

• Desktop/Laptop Hardware Troubleshooting
• Operating System (OS) Management
• Network Basics (LAN, Wi-Fi)
• Printers and Peripheral Devices Support
• IMAC Activities (Install, Move, Add, Change)
• Endpoint Lifecycle Management
• ITSM Tools (ServiceNow or equivalent)
• AV/Meeting Room Support Technologies
• Mobile Device Troubleshooting (Android/iOS)
• VIP User Support
• Asset Inventory and Stock Records Management
• Knowledge Base Contribution

Role Details

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia. The role requires 5-10 years of experience. Candidates should possess a Diploma in Computer Science or a Bachelor's degree in Computer Science. ITIL, MS Certifications, or CCNA Certifications are preferred.

About the Role

Siemens Digital Industries is seeking a dynamic Vertical Sales Account Manager with a focus on the Water & Utility sector. This role is based in Riyadh, Saudi Arabia, and is integral to driving revenue growth and achieving sales targets by cultivating strong customer relationships and identifying market opportunities within this vital industry. As the primary relationship owner, you will ensure Siemens offerings deliver sustainable value, managing both new customer acquisition and the expansion of existing customer relationships to contribute to creating a better future.

Key Responsibilities

• Define mid to long-term goals for strategically expanding and nurturing new and existing accounts, aligning with the overall business strategy.
• Classify accounts into tiers based on strategic importance and define engagement models for each segment, utilizing high-touch and digital-led strategies.
• Develop individual strategies and plans for each account, aligning with the customer’s buyer journey to achieve defined goals.
• Prioritize prospects and accounts to ensure resources are allocated in proportion to their tactical or strategic importance.
• Identify necessary go-to-market channels, campaigns, and market strategies to fulfill account plan objectives.
• Schedule and plan customer interactions to foster relationships, drive engagement, and ensure alignment with sales objectives, including collaboration with C-level executives to understand customer ecosystems.
• Conduct periodical reviews to track progress and realign strategies, utilizing market intelligence, CRM insights, and performance data.
• Identify emerging opportunities and market trends, adjusting tactical execution accordingly.
• Take full ownership of the opportunity pipeline for assigned accounts, managing each stage from creation to closure.
• Leverage analytics to assess pipeline size, composition, and health, ensuring a clear understanding of required actions.
• Execute marketing-led campaigns within assigned customers, leveraging available assets and resources.
• Develop targeted campaigns based on specific customer needs, if required.
• Proactively develop relationships with assigned new customers, focusing on identifying and engaging high-potential opportunities.
• Evaluate customer requirements, identifying the best potential solution fit and proposed ROI to determine the most appropriate go-to-market channel.
• Explore customer needs beyond technical requirements by identifying financial constraints and opportunities for new business models.
• Position financing options early to strengthen the value proposition and drive engagement.
• Analyze customer financial status, perform opportunity risk assessment, and agree with the Sales Manager on necessary sales investment based on potential revenue.
• Drive opportunities forward by engaging with decision-makers (including C-level) and key stakeholder groups, providing business insights to demonstrate the need for change.
• Apply stakeholder strategies to manage cross-functional dynamics, addressing diverse priorities, mitigating roadblocks, and ensuring alignment on goals.
• Define the necessary team, including Sales Specialists and Technical Sales roles, to provide expertise and support in advancing the deal.
• Translate value statements into opportunity-specific value propositions, addressing current and emerging customer needs and demonstrating measurable impact on customers’ business performance.
• Effectively communicate these propositions through direct communications, digital platforms, and in-person presentations.
• Identify and apply the appropriate pricing model, including any agreed-upon discounts or terms.
• Seek additional pricing support or special terms, as necessary, to secure the opportunity and meet strategic goals.
• Proactively incorporate financial services and new business models into the deal strategy, highlighting their implications.
• Leverage these solutions to drive mid and long-term account objectives, strengthen deal viability, and enhance operational efficiency and value.
• Build an influential network and community of advocates inside the account to drive upsell/cross-sell opportunities.
• Continuously monitor and evaluate risks associated with active sales opportunities, including changes in customer needs, market conditions, and competitive activity.
• Ensure ongoing alignment and readiness to address any issues that could impact the success of the opportunity.
• Manage negotiations and deal closings effectively.
• Orchestrate internal teams and sales resources to align expertise and efforts dynamically, focusing on strategic priorities to ensure consistent delivery of value to customers and effective account engagement.
• Provide accurate forecasts and planning information.
• Maintain accurate and complete customer records, activities, and pipeline reports within Salesforce and other CRM tools.
• Participate in Win/Loss reviews to identify lessons learned and adopt recommendations.
• Compile relevant insights from reports for Sales Management and Sales Meetings.
• Publish success stories on value realized by key customers.
• Keep sales skills and industry know-how up to date.

Qualifications and Requirements

• 3–5 years of hands-on experience in the water industry.
• Experience being responsible and accountable for water and waste industry targets.
• Proven success in complex solution selling.
• Ability to strategize, build pipelines, orchestrate internal teams, and negotiate commercial terms.
• Ability to identify modernization potential, CapEx/Opex considerations, and lifecycle readiness.
• Strong communication and customer engagement skills.
• Ability to build relationships and influence multi-level stakeholders.
• Proactive, strategic thinking mindset.

Required Skills

• Deep understanding of automation and digitalization technologies for the water and wastewater vertical.
• Knowledge of industry norms, ecosystem, and KPIs, especially for Water/Desalination roles.
• Highly specialized technical expertise to support vertical opportunities.
• Strong sales traits with a customer-centric mindset.
• Balance of technical background and commercial acumen.
• Proficiency in sales process management, including identifying opportunities, discovery, proposal, negotiation, and closure.
• Expertise in maintaining customer intimacy and industry network.
• Skilled in forecasting, pipeline management, and account planning.
• Ability to provide industry-specific insights to guide portfolio positioning and customer value articulation.
• Experience orchestrating direct and indirect channel ecosystems to drive revenue growth in the water vertical market.
• Proficiency in CRM tools, specifically Salesforce.
• Experience with Win/Loss analysis and reporting.
• Strong understanding of market opportunity identification, new customer acquisition, and existing customer relationship expansion.
• Aptitude for prospecting and discovery, and opportunity pipeline management.
• Experience in executing marketing campaigns, solution fit and ROI analysis, and understanding financial constraints and business models.
• Skilled in positioning financing options, opportunity risk assessment, and decision-maker engagement.
• Proficiency in stakeholder management, value proposition translation, and pricing model application.
• Experience in financial services integration and identifying upsell/cross-sell opportunities.
• Capability in risk monitoring, negotiation, and deal closing.
• Competence in sales administration and reporting.
• Up-to-date industry knowledge and understanding of digitalization and automation trends.

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. Travel between Al Khobar and Riyadh is expected. The ideal candidate will have 2-5 years of relevant experience. Siemens is committed to providing equitable opportunities and building a diverse workplace, encouraging applications from a diverse talent pool. Flexibility and reasonable adjustment requirements can be discussed. Only complete applications will be considered.

About the Role

Wood, a global leader in consulting and engineering, is seeking a motivated Finance Intern (Co-Op) to join its team in Al Khobar, Saudi Arabia. This full-time position offers an opportunity for an aspiring finance professional to gain practical experience within an international organization. The intern will support the finance department across various tasks, contributing to financial operations and process improvement.

Key Responsibilities

• Assist with financial data entry, transaction recording, and maintaining accurate financial records in accounting software or spreadsheets.
• Support the preparation of financial reports, statements, and presentations for internal and external stakeholders.
• Perform financial analysis, including variance, trend, and ratio analysis, to assess financial performance.
• Contribute to budgeting and forecasting processes by gathering data and updating financial models.
• Assist in reconciling bank statements, accounts receivable, and accounts payable to ensure data accuracy.
• Participate in audits and compliance reviews by providing documentation and assisting with preparations.
• Conduct research on industry trends, market conditions, and financial regulations.
• Support finance team members on ad-hoc projects and process improvement initiatives.
• Collaborate with cross-functional teams, including accounting and treasury.
• Maintain the confidentiality and integrity of all financial information.
• Assist in updating and maintaining financial databases and reports.
• Participate in training sessions and workshops to develop professional skills.
• Provide administrative support to finance team members, including scheduling and organizing files.
• Learn and utilize various financial software systems and tools.
• Seek opportunities for personal and professional growth within finance.

Qualifications and Requirements

• Currently enrolled in a bachelor's degree program in finance, accounting, economics, or a closely related field.
• Strong academic background with relevant coursework in financial accounting, managerial finance, and financial analysis.
• Proficiency in Microsoft Excel, including formulas, functions, and data analysis tools.
• Analytical mindset with the ability to interpret financial data and analyze trends.
• Excellent communication and interpersonal skills for effective teamwork.
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities.
• Enthusiasm for learning and a willingness to take on new challenges.
• Commitment to professionalism, integrity, and ethical behavior.

Required Skills

• Financial data entry and transaction recording.
• Financial record and report maintenance.
• Preparation of financial reports, statements, and presentations.
• Financial analysis (variance, trend, ratio).
• Support for budgeting and forecasting.
• Reconciliation of financial accounts.
• Participation in audits and compliance reviews.
• Research on financial and industry trends.
• Support for ad-hoc projects and process improvements.
• Cross-functional collaboration.
• Maintaining confidentiality of financial information.
• Updating financial databases and spreadsheets.
• Utilization of financial software systems and tools.
• Data analysis.
• Microsoft Excel proficiency.
• Analytical interpretation of financial data.
• Strong communication and interpersonal skills.
• Teamwork and collaboration.
• Detail-orientation and strong organizational skills.
• Ability to manage multiple tasks and priorities.
• Enthusiasm for learning and taking on new challenges.
• Professionalism, integrity, and ethical behavior.
• Familiarity with financial software systems such as SAP, Oracle, or QuickBooks is considered a plus.

Work Environment and Details

This is a full-time Finance Intern (Co-Op) position based in Al Khobar, Saudi Arabia. The role offers a valuable opportunity to gain hands-on experience within Wood's finance department, working alongside experienced professionals in a dynamic and international setting.