Service Coordinator📣 Job Ad

About the Role

Woods Specialty Cafe & Roastery is seeking a Training, Quality & Operational Excellence Specialist to support operational consistency across all locations. This full-time position is based in Al Khobar, Eastern Region, and requires 2-5 years of experience.

Core Responsibilities

The specialist will be instrumental in ensuring consistent training, product quality, operational compliance, and continuous improvement of systems and standards throughout Woods Specialty Cafe & Roastery. This involves a multi-faceted approach to maintaining high operational benchmarks.

Training and Development Oversight

• Deliver onboarding and refresher training programs for all staff levels, including baristas, cashiers, supervisors, and branch managers.
• Evaluate employee competencies and readiness for certification.
• Maintain comprehensive training records and ensure compliance with training protocols.

Quality Assurance and Compliance

• Conduct regular branch quality audits to verify adherence to beverage recipes and preparation standards.
• Monitor equipment calibration and brewing consistency.
• Analyze customer complaints to identify root causes and support the implementation of corrective and preventive actions.
• Participate in sensory calibration sessions to ensure product consistency.

Operational Excellence Initiatives

• Ensure compliance with Standard Operating Procedures (SOPs) and operational standards through regular audits.
• Identify opportunities for process improvement, waste reduction, and efficiency gains.
• Assist in the development and updating of SOPs.
• Monitor branch performance against key operational performance indicators (KPIs) and support continuous improvement projects.

Qualifications and Experience

• Bachelor's degree in Hospitality Management, Food & Beverage Management, Industrial Engineering, Business Administration, Food Science, or a related field.
• 3-5 years of experience in specialty coffee, restaurant or café operations, training, quality assurance, or operational auditing.
• Preferred certifications include Specialty Coffee Association (SCA), HACCP, Food Safety Certification, or Lean Six Sigma.

About the Service Management Specialist Role

Dräger, a German company founded in 1889 and a global leader in medical and safety technology, is seeking a Service Management Specialist. This full-time position is based in Al Khobar, Eastern Province, Saudi Arabia. The role is suitable for individuals with 0-1 years of experience, offering an opportunity to contribute to the company's mission of protecting, supporting, and saving lives through its "Technology for Life" motto.

Role Overview and Training Focus

This position is part of the Tamheer-Training program (Advertisement No: 24780031). The core of this role involves studying, analyzing, and identifying services. You will be responsible for preparing development and operational plans for these services, focusing on improving their effectiveness. The role also requires the preparation of reports and documents related to service management, which will be presented and discussed with relevant stakeholders.

Key Responsibilities

• Prepare specialized documents and reports concerning service management, offering suitable recommendations and solutions.
• Present and explain findings, ensuring all documentation is maintained in the relevant database according to approved policies and procedures.
• Study existing service management practices and experiences, assess their feasibility for adoption, and provide recommendations for implementing best practices.
• Develop operational plans for various services to maximize effectiveness.
• Analyze processes and detailed procedures, ensuring their integration and workflow accuracy to deliver services with high standards of quality and efficiency.
• Provide solutions for identified challenges and issues within service management.
• Develop administrative improvement methods and procedures utilizing modern technologies and staying current with advancements in service management.

Qualifications and Requirements

• A Bachelor’s Degree or higher is required.

Company Context

Dräger Safety offers a comprehensive portfolio of industrial safety and emergency response equipment. This includes gas detection systems, respiratory protection, personal protective equipment (PPE), firefighting and rescue gear, and specialized training and service solutions. The company operates globally, with a strong commitment to innovation and safety.

About the Regional Marketing & Communications Manager Role

ABB is seeking a Regional Marketing & Communications Manager for the Middle East & Africa region, based in Al Khobar, to drive business growth and enhance brand visibility for the Motion High Power business. This full-time, hybrid role reports to the Regional Sales Manager MOHP Middle East & Africa and contributes to the Motion High Power division. The position requires 5-10 years of experience in marketing within complex matrix organizations.

Role Objectives and Strategy

The primary objective of this role is to develop and execute integrated marketing and communications strategies across the Middle East and Africa. This involves aligning regional efforts with global strategies and divisional objectives to foster customer engagement and strengthen the ABB brand. The manager will be responsible for designing and implementing the regional marketing and communications strategy, ensuring it supports business priorities and adheres to ABB brand standards. Budget management, cost control, and supplier oversight are key components, alongside reporting on performance metrics and market insights to inform decision-making.

Key Responsibilities and Execution

• Execute impactful product launches, campaigns, events, media activities, and lead generation programs with consistent messaging and appropriate channel strategies to enhance ABB’s regional presence.
• Adapt and localize global content and messaging to ensure regional relevance and channel effectiveness.
• Lead customer engagement initiatives to support local business growth.
• Build regional communication platforms to promote collaboration across different countries.

Stakeholder Engagement and Collaboration

This role requires close collaboration with various stakeholders. The manager will advise local and regional leadership teams on brand positioning, public relations, digital presence, and internal communications. Coordination with cross-divisional teams is essential to ensure a unified approach towards target audiences. Strong interpersonal and stakeholder management skills are critical for working effectively with both local and global leaders.

Qualifications and Experience

• A minimum of 10 years of experience in Marketing, with a demonstrated career progression in complex matrix organizations.
• Solid experience in brand management, demand generation, digital channels, and media relations.
• Proven expertise in technical B2B/industrial marketing and communications.
• Market awareness in the Middle East & Africa region is highly preferred.
• Strong leadership skills with experience managing multicultural, multi-country teams.
• Proficiency with digital marketing tools and social media.
• Ability to balance operational country-level activities with regional coordination and team management.
• Effective negotiation skills with suppliers and partners to achieve cost-efficient agreements while maintaining quality and service levels.
• Analytical skills for performance measurement and activity optimization.
• Fluent English is mandatory; Arabic is an advantage.

Work Style and Approach

The ideal candidate will possess a hands-on execution ability combined with a strategic mindset. A roll-up-the-sleeves attitude, self-starter mentality, and a proactive work style are essential. The candidate should be willing to bring new ideas and challenge the status quo. This role operates on a hybrid work model.