Service Coordinator📣 Job Ad

About the Service Coordinator Role at Sulzer

Sulzer, a leading engineering company with a history of innovation, is seeking a Service Coordinator to join its team in Al Khobar, Eastern Province. This full-time position focuses on managing outstanding receivables and ensuring efficient cash flow.

Role Overview and Objectives

The Service Coordinator is responsible for the collection of outstanding receivables and the maintenance of accurate records for all collection activities. This role requires direct interaction with customers to assess account statuses and facilitate timely payments. The primary objectives include maintaining healthy cash flow, reducing Days Sales Outstanding (DSO), resolving payment-related disputes, and coordinating with internal departments to address any billing or service issues that may impact payments.

Key Responsibilities

• Contact customers via phone and email to follow up on past-due invoices and secure payments.
• Review customer accounts to ensure payments are applied correctly and resolve any discrepancies.
• Develop payment plans with customers for outstanding debt.
• Submit daily and weekly reports on aging accounts and high-risk customers to management.
• Recommend adjustments to improve the Accounts Receivable collection process.
• Maintain meticulous records of all collection activities and customer correspondence.

Qualifications and Requirements

• Bachelor's degree in Accounting, Finance, or Business Administration.
• Previous experience in credit and collections or accounts receivable.
• Strong written and verbal communication skills.
• Proficiency in accounting software (*, QuickBooks, SAP, Oracle) and MS Excel.
• Fluency in both Arabic and English is required.

Work Location and Environment

This is a full-time position based in Al Khobar, Eastern Province. The role offers opportunities for professional development within a global team.