Service Coordinator📣 Job Ad

About the Service Coordinator Role

Sulzer, a leading engineering company, is seeking a Service Coordinator to join its team in Riyadh. This full-time position focuses on managing outstanding receivables and ensuring accurate record-keeping of collection activities. The role is integral to maintaining healthy cash flow and supporting timely customer payments.

Role Overview and Objectives

The Service Coordinator is responsible for the collection of outstanding receivables and maintaining precise records of all collection efforts. This involves direct interaction with customers to assess account statuses and facilitate prompt payments. Key objectives include improving cash flow, reducing Days Sales Outstanding (DSO), resolving payment disputes, and collaborating with internal departments to address any billing or service issues that may impact payments.

Key Responsibilities

• Contacting customers via phone and email to follow up on past-due invoices and secure payments.
• Reviewing accounts to ensure correct application of payments and resolving any discrepancies.
• Developing payment plans with customers for outstanding debt.
• Submitting daily and weekly reports to management detailing aging accounts and identifying high-risk customers.
• Recommending adjustments to enhance the Accounts Receivable collection process.
• Maintaining detailed records of all collection activities and customer correspondence.

Qualifications and Requirements

• A Bachelor's degree in Accounting, Finance, or Business Administration.
• Prior experience in credit and collections or accounts receivable.
• Proficiency in accounting software such as QuickBooks, SAP, or Oracle, and strong MS Excel skills.
• Fluency in both Arabic and English languages.

Essential Skills

Candidates must possess strong written and verbal communication skills, effective negotiation abilities, and a commitment to excellent customer service. The ability to manage multiple tasks and maintain accurate records is crucial for success in this role.

Work Location and Type

This is a full-time position based in Riyadh. Sulzer is an engineering company committed to fostering expertise and developing innovative solutions for a prosperous and sustainable society.