Customer Service Representative
in Sanam Holding Company
about 2 hours ago
| Salary | ||
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | An Nahdah, Buraydah |
- Receiving customer inquiries through the approved communication platforms of the company.
- Resolving customer issues and complaints in a professional and fast manner while working to find effective solutions that satisfy the customer and align with the company's policies.
- Following up on customer requests and ensuring their completion within the specified time and informing the customer of any updates.
- Clearly explaining policies and procedures to customers and ensuring their understanding of the required steps.
- Complying with quality standards and the specified response time KPIs, and achieving the agreed-upon customer satisfaction levels.
- Interacting with customers with high professionalism and adhering to effective communication skills while maintaining confidentiality.
- Preparing periodic reports on observations, complaints, performance indicators, and cases that have been processed.
- Ensuring customer satisfaction after closing the request or complaint and following up on important cases to ensure service quality.
- Participating in training and development to enhance customer service skills.
Requirements
- For Saudis Only
- GOSI Registration Required
- Requires 2-5 Years experience
- Beginner in English
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