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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationDammam
Job Purpose
This position exists to assist in perform engineering tasks efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Key Accountability Areas
  • Order Reception and Creation:
    Receive non-warranty work/service orders and generate under-warranty service orders for customer complaints in SAP.
  • Requirements Study:
    Examine the service order's requirements and identify necessary resources (material, manpower, time, etc.).
  • Material Availability Check:
    Verify the availability of required material in stock and other resources for the service order.
  • Coordination and Scheduling:
    Coordinate with the customer to schedule a site visit.
  • Site Visit Execution:
    Organize and execute the site visit according to the agreed schedule with the customer.
  • Inspection and Problem Analysis:
    Conduct necessary inspections or testing to analyze the identified problem.
  • Solution Provision and Reporting:
    Provide solutions, prepare a defect report, and recommend further actions.
  • Assisting Customer Technicians:
    Assist the customer technician in coordinating their site visit.
  • Reporting and Feedback:
    Create the site visit report and gather feedback from the customer.
  • Resource Consumption and Order Confirmation:
    Consume resources allocated for the service order and confirm the order status in SAP.
  • Non-Conformity Reporting:
    Issue a non-conformity report to the purchasing department for defective materials discovered within the warranty period.
  • Record Maintenance and Reporting:
    Maintain comprehensive records of customer services and prepare a monthly report summarizing customer services.
  • Continuous Improvement:
    Provide valuable input for product improvement based on customer complaints and feedback.

Role Accountability
  • HR Proficiency:
    Ability to obtain updated soft and technical skills related to the job and a vision for career development.
  • Delivery:
    Perform planned activities to meet operational targets and utilize resources effectively.
  • Problem-Solving:
    Solve related problems and escalate complex operational issues.
  • Quality:
    Ensure quality requirements to develop effective quality control processes.
  • Business Process Improvements:
    Coordinate systems and procedures, seeking automation opportunities.
  • Compliance:
    Comply to policies, procedures, and work instructions.
  • Health, Safety, and Environment:
    Ensure compliance with safety and quality controls.

Academic Qualification
Diploma Degree in Electrical Engineering or relevant field.

Work Experience
2 to 4 Years.

Technical / Functional Competencies
  • Accountable
  • Adaptability
  • Communication
  • Conflict resolution
  • Creativity
  • Initiative
  • MS Office
  • Teamwork
  • Well Organized
  • Work under pressure

Requirements

  • No experience required

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Operations Manager

📣 Job AdNew

Nasoft.eg

Full-time
Join Nasoft as an Operations Manager in the Restaurants Sector!

We are searching for an accomplished Operations Manager to lead operations for a prominent brand that encompasses various sectors, including restaurants and fast food. This role is pivotal in driving growth and overseeing the performance of multiple locations throughout Saudi Arabia and the GCC.

Key Responsibilities:
  • Oversee daily operations across all restaurant branches, ensuring efficiency and adherence to operational standards.
  • Conduct regular visits to monitor branch performance and support teams in adhering to customer service standards.
  • Lead the expansion efforts with strategic planning for new locations while managing site selection and team training.
  • Implement strategies to enhance operational performance and ensure customer satisfaction while maintaining quality and safety standards.
  • Manage diverse teams by facilitating hiring, training, and performance management.
  • Monitor financial performance of branches to optimize costs and maximize revenue.
  • Collaborate effectively with marketing, HR, and procurement teams for operational alignment.
  • Prepare and present performance reports on operations and financial outcomes to senior management.
  • Stay updated on market trends and competitor strategies to enhance service offerings.

Requirements:
  • Bachelor's Degree in Business Administration or a related field.
  • 710 years of experience in restaurant operations management, with 3+ years in a leadership capacity.
  • Proven experience in managing a successful restaurant brand and driving expansion.
  • Willingness to travel frequently within Saudi Arabia and Bahrain.
  • Strong leadership skills and experience managing multicultural teams.
  • In-depth knowledge of restaurant operations, customer service, and cost management.
  • Excellent analytical, decision-making, and communication skills.
  • Fluent in Arabic and English, both spoken and written.

Join us at Nasoft for a fulfilling opportunity to make a significant impact in the restaurant sector!

breifcase0-1 years

locationDammam

3 days ago