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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationDammam
Job Purpose
This position exists to assist in perform engineering tasks efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Key Accountability Areas
  • Order Reception and Creation:
    Receive non-warranty work/service orders and generate under-warranty service orders for customer complaints in SAP.
  • Requirements Study:
    Examine the service order's requirements and identify necessary resources (material, manpower, time, etc.).
  • Material Availability Check:
    Verify the availability of required material in stock and other resources for the service order.
  • Coordination and Scheduling:
    Coordinate with the customer to schedule a site visit.
  • Site Visit Execution:
    Organize and execute the site visit according to the agreed schedule with the customer.
  • Inspection and Problem Analysis:
    Conduct necessary inspections or testing to analyze the identified problem.
  • Solution Provision and Reporting:
    Provide solutions, prepare a defect report, and recommend further actions.
  • Assisting Customer Technicians:
    Assist the customer technician in coordinating their site visit.
  • Reporting and Feedback:
    Create the site visit report and gather feedback from the customer.
  • Resource Consumption and Order Confirmation:
    Consume resources allocated for the service order and confirm the order status in SAP.
  • Non-Conformity Reporting:
    Issue a non-conformity report to the purchasing department for defective materials discovered within the warranty period.
  • Record Maintenance and Reporting:
    Maintain comprehensive records of customer services and prepare a monthly report summarizing customer services.
  • Continuous Improvement:
    Provide valuable input for product improvement based on customer complaints and feedback.

Role Accountability
  • HR Proficiency:
    Ability to obtain updated soft and technical skills related to the job and a vision for career development.
  • Delivery:
    Perform planned activities to meet operational targets and utilize resources effectively.
  • Problem-Solving:
    Solve related problems and escalate complex operational issues.
  • Quality:
    Ensure quality requirements to develop effective quality control processes.
  • Business Process Improvements:
    Coordinate systems and procedures, seeking automation opportunities.
  • Compliance:
    Comply to policies, procedures, and work instructions.
  • Health, Safety, and Environment:
    Ensure compliance with safety and quality controls.

Academic Qualification
Diploma Degree in Electrical Engineering or relevant field.

Work Experience
2 to 4 Years.

Technical / Functional Competencies
  • Accountable
  • Adaptability
  • Communication
  • Conflict resolution
  • Creativity
  • Initiative
  • MS Office
  • Teamwork
  • Well Organized
  • Work under pressure

Requirements

  • No experience required

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