Activation Specialist📣 Job Ad

About the Activation Specialist Role

Autobia is seeking an Activation Specialist to join its team in Dhahran, Eastern region. This full-time position is responsible for managing the complete client onboarding process, from initial contact through to successful activation and handover to the relevant team. The role requires a client-focused, organized individual dedicated to delivering a professional and seamless onboarding experience.

Client Engagement and Communication

The Activation Specialist will manage proactive outreach to prospective clients to foster engagement and drive conversion throughout the enrollment phase. This role serves as the primary point of contact from the initial interaction until client activation, ensuring consistent and clear communication. Responsibilities include following up with unresponsive prospective clients using a structured approach and ensuring comprehensive coverage of all qualified client segments, including those without direct field contact.

Onboarding Process Management

This position oversees all contractual and documentation requirements for each client, ensuring accuracy and adherence to program standards. The Activation Specialist will manage each client file from initiation to timely closure within defined activation timelines. Coordination with field sales teams and internal stakeholders is essential to facilitate smooth onboarding and address any impediments. Blockers and exceptions are to be escalated to the Program Manager in a timely and structured manner.

Data Integrity and Performance Tracking

Accurate entry and maintenance of all client data within the program's systems are critical upon activation. The role involves tracking key activation performance indicators (KPIs) such as activation rate, time-to-activate, and conversion rate, with any identified gaps to be flagged to the Program Manager. A complete and well-documented handover of each activated client to the Portfolio Growth Specialist is also a key responsibility.

Required Qualifications

• A Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 0-1 years of experience in customer service, account management, or sales.
• Strong interpersonal and communication skills with the ability to manage client relationships across various channels.
• High organizational skills with the capacity to manage multiple client files simultaneously while maintaining attention to detail.
• Proficiency in Microsoft Excel for tracking, reporting, and file management.
• A self-starter attitude, comfortable operating independently and taking ownership of outcomes.

Additional Preferred Skills

• Experience with CRM platforms or client onboarding tools.
• Familiarity with fintech, lending, or inventory finance environments.
• Adaptability to fast-paced, high-growth environments with evolving processes.