Bell Captain📣 Job Ad

About the Bell Captain Role at Rotana Hotels

Rotana Hotels is seeking a dedicated Bell Captain to join our Front Office team in Jiddah and Makkah, Saudi Arabia. This full-time position requires a professional with 2-5 years of experience in a similar guest-facing role within the hospitality sector. The Bell Captain is central to ensuring a positive and memorable experience for all guests from arrival to departure.

Role Purpose and Guest Service Focus

The Bell Captain is responsible for providing professional and customer-focused service to guests, ensuring their stay is seamless and comfortable. This role involves maintaining high standards of guest interaction and supporting the Front Office operations to deliver efficient and attentive service. The position requires a proactive approach to guest needs and effective coordination with team members.

Key Responsibilities

• Maintain effective working relationships with all Front Office employees and Bellboys.
• Greet guests upon arrival in a professional and friendly manner, offering assistance as needed.
• Monitor guest profiles through the Opera system to anticipate and address individual needs.
• Supervise Bellboy activities, ensuring efficient handling of guest luggage from arrival to room and from room to departure.
• Manage the handling and delivery of all messages, mail, and packages for guests and employees, ensuring timely and systematic storage and distribution.
• Establish and manage the duty roster for Bellboys in alignment with business requirements.
• Maintain current knowledge of all hotel services and communicate this information to subordinates to facilitate accurate guest queries.

Qualifications and Experience

• A diploma or degree in hospitality, or vocational training within a hotel's Front Office Department.
• 2-5 years of experience in a relevant Front Office or guest service role.
• Proficiency in English communication skills.
• Computer literacy is required, with previous experience using the Opera system considered an advantage.

Required Skills and Attributes

• Strong interpersonal and problem-solving abilities.
• Customer-focused with a proactive and attentive personality.
• Outgoing and approachable character with a positive attitude.
• Demonstrated competencies in: Understanding the Job, Taking Responsibility, Recognizing Differences, Customer Focus, Adaptability, and Teamwork.

Work Environment and Application

This is a full-time position based in Jiddah and Makkah, Saudi Arabia, within a dynamic Front Office team. We invite qualified candidates who meet the outlined requirements to apply.