Business Analyst📣 Job Ad

Join SITA as an Associate Business Analyst!
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
About the Role & Team:
In this position, you will identify and understand customers' business issues, define and document their needs, and translate these into SITA solutions across various portfolios. You will also ensure compliance with SITA's processes, validate and enhance customer requirements, and manage change requests, all to support business growth.
Key Responsibilities:

• Serve as the primary interface for salespersons to support customer engagements.
• Analyze and document customer requirements and business processes.
• Work closely with customers to understand their business models and develop technical solutions.
• Provide customers with current information on SITA products and enhancements.
• Develop simple business cases based on pricing models to ensure profitability.

Qualifications:
You should be a native Arabic speaker fluent in English, possess 3 years of business analysis experience, and have a background in the aviation industry. A Bachelor's degree in Computer Science, Mathematics, or Engineering is required. Your skills in analytical thinking, problem-solving, and communication are vital for success in this role.
Note: Only Saudi nationals and residents will be considered for this position.

About The Role
We are seeking an Arabic-speaking Business Analyst based in KSA to drive business transformation. This role focuses on conducting workshops, gathering requirements, and reengineering processes to streamline operations.

What You'll Do

• Workshops: Facilitate workshops with stakeholders to gather business requirements and define project objectives.
• Requirement Gathering: Document and prioritize business needs through interviews, focus groups, and analysis.
• Process Reengineering: Analyze and redesign business processes to improve efficiency and eliminate inefficiencies.
• Process Mapping: Create detailed workflows, process diagrams, and visual models using tools like Visio or Lucidchart.
• Stakeholder Collaboration: Liaise with business and technical teams to align solutions with objectives.
• Documentation: Prepare business requirement documents (BRDs), functional specifications, and user stories.
• Testing and Validation: Support user acceptance testing (UAT) to ensure solutions meet business needs.
• Continuous Improvement: Identify and implement opportunities for ongoing process optimization.

Requirements

• A Bachelor's degree in Computer Science or a related field.
• Minimum of 2 years experience as a Business Analyst, with expertise in process reengineering.
• Proven experience in writing Business Requirement Documents (BRDs) and functional specifications.
• Knowledge of process improvement tools like Visio, Lucidchart, or Bizagi.
• Familiarity with Agile, Lean Six Sigma, or similar frameworks.
• A passion for driving business improvement and delivering value.
• Strong analytical skills and attention to detail.
• Excellent communication, facilitation, and collaboration abilities.

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

As an Associate Business Analyst, you will be responsible for identifying and understanding customers' business issues and processes, defining and documenting customer needs, and providing functional requirements and expertise for translating these needs into SITA solutions across different portfolios.

WHAT YOU’LL DO:

• Be the primary interface for salespersons to support customers’ engagements on technical & commercial matters.
• Analyze and document customer requirements and business process.
• Work with customers to understand their business models and develop sound technical solutions to meet their requirements.
• Provide comprehensive information on SITA products through meetings and workshops.
• Build business cases to ensure SITA’s profitability.
• Perform basic data analysis and reporting.
• Collaborate with project managers for effective project implementation.
• Support strategic initiatives with the marketing and innovation teams.

ABOUT YOUR SKILLS:

• Native Arabic Speaker & fluent in English.
• 3 years of experience in business analysis.
• Aviation Industry Experience.
• Analytical Thinking and Problem Solving.
• Bachelor’s degree in Computer Science, Mathematics or Engineering.
• Excellent written and verbal communication skills.
• Knowledge of Microsoft Office tools.

WHAT WE OFFER:

• Flex Week: Work from home up to 2 days/week.
• Flex Day: Make your workday suit your life.
• Professional Development opportunities.
• Inclusive work environment.