Captain Bellstand

About the Role

Delta Hotels and Resorts® is seeking a Captain Bellstand to join the team in Makkah, Saudi Arabia. This full-time position involves providing comprehensive guest services, including welcoming guests, assisting with luggage, and arranging transportation. The role requires 0-1 years of experience and is based in either Jeddah or Makkah.

Key Responsibilities

• Welcome guests and provide information about hotel facilities, services, operating hours, local attractions, and activities.
• Assist guests and visitors with entering and exiting the hotel, including opening doors.
• Manage luggage drop-off, retrieval, and transportation to and from guest rooms or bell service.
• Assist guests and visitors with boarding and exiting vehicles, including loading and unloading luggage.
• Provide directions and arrange transportation (*, taxi, shuttle), booking in advance as needed.
• Distribute valets and inform guests about parking procedures.
• Follow up on guest requests and issues to ensure satisfaction.
• Serve as a service role model and support management in hiring, training, planning, evaluating, advising, and coaching employees.
• Develop positive and constructive professional relationships with colleagues.

Operational Duties and Safety Compliance

• Adhere to all chain safety policies and procedures, reporting maintenance issues, accident risks, accidents, or injuries.
• Complete all required safety training and certifications.
• Maintain a clean and professional uniform and appearance.
• Protect company assets and respect the confidentiality of proprietary information.
• Support colleagues and treat them with dignity and respect to achieve common goals.
• Comply with quality assurance expectations and standards.
• Perform physical tasks including moving, lifting, carrying, pushing, pulling, and placing objects up to * kg (50 pounds) independently, and assisting with objects over 34 kg (75 pounds).
• Stand, sit, or walk for extended periods or an entire shift, and move at the required speed.
• Read and visually verify information, grasp and manipulate objects, and reach overhead and below the knees.
• Navigate sloping, uneven, or slippery surfaces, and ascend/descend stairs and ramps.

Communication and Guest Interaction

• Greet and acknowledge all guests according to company standards.
• Communicate clearly and professionally, both in person and over the phone.
• Listen and respond appropriately to concerns from guests and other employees.
• Maintain vigilance to detect undesirable persons on the property.

Qualifications and Requirements

• High school diploma or equivalent.
• At least 1 year of related work experience.
• Less than one year of supervisory experience.
• No specific license or certification required.

Work Environment

This is a full-time position within the hospitality sector at Delta Hotels and Resorts® in Makkah, with potential assignments in Jeddah. The role involves direct interaction with guests and requires adherence to hotel operational standards.