CORTEX Operations📣 Job Ad

Overview of the Role

TAWANTECH is seeking a CORTEX Operations Specialist to manage and support CORTEX application operations within a banking environment. This full-time role focuses on ensuring system availability, operational stability, and efficient incident resolution, requiring effective coordination across technical and business teams.

Key Responsibilities

• Manage and support daily CORTEX operations within the banking environment.
• Monitor CORTEX applications, services, interfaces, and batch processing.
• Troubleshoot production incidents and conduct root cause analysis.
• Handle application alerts, failures, and operational issues in adherence to agreed SLAs.
• Coordinate with infrastructure, database, middleware, network, and application teams.
• Support deployment, release, patching, and production change activities.
• Perform health checks and ensure high availability and system performance.
• Manage incident, problem, and change requests using ITSM tools.
• Prepare operational reports, incident analysis, and technical documentation.
• Ensure compliance with banking security policies, operational controls, and audit requirements.
• Participate in on-call and production support activities as required.

Essential Qualifications and Experience

• Minimum of 5 years of experience in CORTEX Operations, Application Support, or Production Support.
• Strong hands-on experience with CORTEX systems and applications.
• Previous experience within the banking or financial services sector is required.
• Strong knowledge of production operations, incident management, and troubleshooting methodologies.
• Familiarity with ITIL processes, including Incident Management, Problem Management, and Change Management.
• Demonstrated analytical and problem-solving skills.
• Good communication and stakeholder management skills.
• Ability to operate effectively in a high-availability and critical banking production environment.

Technical Skills

• Experience with Linux/Unix operating systems.
• Proficiency in SQL and experience with various databases.
• Hands-on experience with application monitoring tools.
• Understanding of batch processing, system interfaces, APIs, and application integrations.

Desirable Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• ITIL certification.
• Experience supporting mission-critical banking applications and 24/7 production environments.

Application Process

If you meet the above requirements and are ready to contribute to a dynamic banking operations environment, we encourage you to apply.