Customer Helpdesk Specialist.SC Replenishment West📣 Job Ad

About the Role

Panda Retail Company, part of the Savola Group, is seeking a Customer Helpdesk ********** - Replenishment - West (1) to join their team in Jeddah. This full-time role serves as a critical link between internal customers and various supply chain functions, including planning and logistics, ensuring efficient operational flow and inventory management.

Role Purpose

The primary purpose of this position is to facilitate seamless communication and coordination within the supply chain, focusing on inventory accuracy and operational issue resolution. The specialist will be responsible for analyzing stock situations, preparing decisions on overstock, damaged, and expired items, and executing store pre-issues within the system to optimize inventory efficiency and minimize losses.

Key Responsibilities

• Coordinate and communicate effectively between stores and supply chain functions to ensure timely resolution of operational issues and consistent service delivery.
• Analyze stock levels, including overstock, damaged, and expired items, to support data-driven decisions aimed at minimizing losses and enhancing inventory efficiency.
• Prepare and execute store pre-issues and stock adjustments within the system to maintain accurate inventory records and support smooth operational processes.
• Respond to internal customer inquiries and requests pertaining to supply chain operations, ensuring prompt assistance and high satisfaction levels.
• Monitor and report recurring store issues and operational bottlenecks to contribute to continuous improvement initiatives in logistics and planning processes.
• Collaborate with logistics, planning, and inventory control teams to ensure timely stock movements, replenishments, and the implementation of corrective actions.
• Maintain accurate documentation and records of store requests, stock adjustments, and issue resolutions to ensure traceability and compliance with internal procedures.
• Identify and escalate critical operational challenges to ensure timely intervention and prevent potential business disruptions.
• Support system updates and process improvements within the helpdesk function to enhance efficiency, accuracy, and user experience for internal stakeholders.

Qualifications and Experience

• A Bachelor’s degree in Business Administration, Management, Industrial Engineering, or a related field, or equivalent practical experience.
• 2-5 years of business-related experience in a relevant field.

Location and Work Type

This is a full-time position based in Jeddah, Saudi Arabia, contributing to the operational efficiency of Panda Retail Company's supply chain.

Application

Candidates who meet the specified requirements are encouraged to apply for this role.