Customer Service Representative

We’re Hiring: Sales Engineer – Steel Building Construction.

We are looking for a Sales Engineer with experience in steel buildings / structural steel to support project sales and business growth.

Responsibilities:

• Develop new sales opportunities
• Prepare technical & commercial proposals
• Coordinate with engineering and estimation teams
• Engage with clients, consultants, and contractors
• Follow up on tenders and close deals

Requirements:

• Engineering degree (Civil / Mechanical / Structural)
• Experience in steel structures or construction sales
• Ability to read drawings and specifications
• Strong communication and negotiation skills

What We Offer:

• Competitive salary + commission
• Career growth in a dynamic construction environment

Join Rosewood Jeddah as a Reservation Agent!
As a vital member of our Sales & Marketing department, you will play a key role in ensuring guests receive a seamless and professional experience right from their initial reservation.

Your Responsibilities Include:

• Maintain high personal hygiene and cleanliness standards at all times.
• Respond promptly to guest needs and provide exceptional service.
• Achieve the highest possible occupancy rates by upselling our guest rooms and hotel services.
• Collaborate with team members and selflessly assist in achieving departmental and hotel-wide revenue goals.
• Ensure accurate handling of individual and group guest reservations, adhering to our Standard Operating Procedures.
• Record daily statistics and update guest requirements as per policy.
• Build positive relationships with regular guests, enhancing their experience and encouraging repeat visits.

About Us:
Located along the picturesque Corniche in Jeddah, the Rosewood Jeddah offers a unique blend of modern luxury and rich cultural heritage. With breathtaking views of the Red Sea, it is renowned for its unparalleled service and elegant accommodations, making it a premier choice for both business and leisure travelers.

About Narcissus Hotels & Resorts
Narcissus Hotels & Resorts is a distinguished Saudi luxury hospitality brand renowned for blending authentic Arabian heritage with exceptional service. With several strategically located properties, the group delivers unmatched accommodation and leisure experiences marked by elegance and attention to detail.

Role Overview
This is a full-time, on-site role for a Sales Executive based in Jeddah. The Sales Executive will be responsible for identifying and developing business opportunities, maintaining relationships with key clients, meeting sales targets, and preparing strategic sales plans for hotel services. Daily tasks will also include:

• Conducting market research
• Responding to customer inquiries
• Negotiating contracts
• Representing the hotel in meetings and events to promote business growth

Qualifications
The ideal candidate will have:

• Strong sales and business development skills, including lead generation and client retention
• Proficiency in market research, strategic planning, and competitive analysis
• Excellent communication, negotiation, and presentation abilities
• Customer relationship management skills and the ability to deliver exceptional service
• Familiarity with the hospitality industry, particularly with a focus on luxury brands, is an advantage
• Proven ability to achieve and exceed sales targets
• Fluency in English is required; fluency in Arabic is a plus
• Bachelor’s degree in Business, Marketing, Hospitality Management, or a related field
• Proficiency in Microsoft Office and CRM tools
• Strong organizational and multitasking skills to manage multiple client relationships simultaneously