Customer Success Telesales

About the Role

Rentokil Initial is seeking a Customer Success Telesales professional to join their team in Jeddah, Makkah, Saudi Arabia. This part-time role is focused on strengthening customer relationships to drive retention and support branch revenue growth.

Role Overview

The Customer Success Telesales individual will be responsible for contact management, aiming to enhance customer relationships which are crucial for retention. This position involves working as part of a multi-functional team, collaborating with both internal teams and external stakeholders.

Key Responsibilities

• Collaborate with internal teams and external stakeholders as part of a multi-functional team.
• Support branches in achieving customer retention and renewals.
• Increase branch revenue through price adjustments and up-selling initiatives.
• Manage customer complaints by identifying and resolving issues within specified timelines.
• Identify alert accounts and explore possibilities for their revival.
• Provide recommendations and suggestions to branches for operational improvement.
• Conduct regular reviews of accounts and terminate those that cannot be revived.
• Analyze data to identify challenging areas and implement improvements for month-on-month performance.
• Prepare and share monthly dashboards with comprehensive analysis and recommendations.

Qualifications and Experience

• 0-1 year of relevant experience.

Benefits

• Medical Insurance Class A.
• 22 vacation days per year.

Work Environment

This is a part-time position based in Jeddah, Makkah, Saudi Arabia. The role requires collaboration within a multi-functional team environment.