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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
About the Role:
We are seeking a highly organized and results-driven Ecommerce Manager to oversee and optimize our day-to-day marketplace activities. In this key role, you will manage operational workflows, improve seller and customer experiences, and drive overall performance on various e-commerce platforms such as Amazon and Noon.

Key Responsibilities:
  • Oversee daily operations of marketplace channels, ensuring smooth order processing, fulfillment, and returns.
  • Coordinate with internal teams (logistics, customer service, finance) and external partners (vendors, sellers, couriers) to optimize processes.
  • Analyze performance metrics (sales, traffic, returns, seller ratings) and implement improvement strategies.
  • Onboard and support sellers, ensuring adherence to marketplace policies and performance standards.
  • Manage catalog quality, including product listings, content optimization, and pricing accuracy.
  • Monitor service levels (SLAs) and resolve operational issues in real-time.
  • Collaborate with tech/product teams to improve platform functionality and user experience.
  • Stay updated on marketplace trends, algorithm changes, and best practices.
  • Develop SOPs and documentation for scalable operations.
  • Ensure compliance with regulatory and marketplace requirements.

Qualifications:
  • Bachelor's degree in Business, Operations, Supply Chain, or a related field (MBA preferred).
  • 36 years of experience in e-commerce or marketplace operations.
  • Strong analytical and problem-solving skills; proficiency in Excel and data tools.
  • Experience with e-commerce platforms (*, Shopify, Magento) and marketplace portals.
  • Excellent communication and coordination skills.
  • Ability to thrive in a fast-paced, high-growth environment.

Preferred Skills:
  • Knowledge of fulfillment operations, warehousing, or last-mile logistics.
  • Familiarity with seller performance metrics and optimization strategies.
  • Basic understanding of digital marketing and customer experience tools.

Requirements

  • No experience required

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