E-Commerce Manager

About the Role:
This is a unique opportunity to lead and develop Nacho Store's online strategy. You will manage all aspects of our online business operations, from optimizing user experience to executing successful marketing campaigns that drive sales and increase brand awareness.

Work Arrangement:
Full-time
Flexible Work: This position offers a hybrid work model, combining remote work with on-site presence at our office, giving you the best of both worlds.

Key Responsibilities:

• Develop and implement e-commerce strategies to boost sales and profitability.
• Regularly manage and update online store content, including products, descriptions, and images.
• Analyze performance data and provide periodic reports to optimize results.
• Develop and manage digital marketing campaigns across various channels (*, social media, email, PPC ads).
• Collaborate with other teams to ensure a seamless and exceptional customer experience.
• Stay updated with the latest trends in e-commerce and digital marketing for implementation.

Required Qualifications and Experience:

• Proven experience as an E-Commerce Manager or in a similar role.
• Strong understanding of e-commerce platforms (*, Shopify, WooCommerce, Magento).
• Extensive knowledge of digital marketing principles and strategies (SEO, SEM, SMM, Email Marketing).
• Excellent analytical skills and the ability to make data-driven decisions.
• Ability to work independently and as part of a team.
• Excellent communication skills in both Arabic and English.

Join Merkle as a Digital Manager!
As part of our commitment to driving e-commerce performance, we are seeking an experienced Digital Manager to lead our e-commerce operations in KSA. Your expertise will ensure the establishment of a commercially viable business model while fostering collaboration across various teams including IT, Sales, and Logistics.

Key Responsibilities:

• Strategy & Governance:
  Take ownership of the e-commerce channel, translating overarching strategies into actionable programs and continuously refining campaigns to drive growth.
• E-com Consumer Experience:
  Manage website updates and product listings, plan campaigns, and optimize the consumer journey through A/B testing and collaboration with global teams.
• E-com Operations:
  Ensure efficient operations by managing stock levels, order fulfillment, and communication with consumer care.
• Consumer Data Management:
  Develop a robust data strategy, ensure compliance with data protection regulations and analyze consumer data for strategic decisions.
• Budget & Resource Management:
  Plan, manage, and control budget allocations while ensuring financial discipline throughout all projects.

Qualifications:
Applicants should possess a university degree, preferably in IT or Digital Marketing. A Master’s degree is a plus.

Required Experience:
Minimum of 3 years in e-commerce and/or marketplace operations with a comprehensive understanding of digital marketing and UX/UI.

Skills:
Strong communication, project management experience, and technical knowledge in web development languages (*, HTML, PHP) are essential.

Location:
This position is based in Jeddah.

About the Role:
We are seeking a highly organized and results-driven Ecommerce Manager to oversee and optimize our day-to-day marketplace activities. In this key role, you will manage operational workflows, improve seller and customer experiences, and drive overall performance on various e-commerce platforms such as Amazon and Noon.

Key Responsibilities:

• Oversee daily operations of marketplace channels, ensuring smooth order processing, fulfillment, and returns.
• Coordinate with internal teams (logistics, customer service, finance) and external partners (vendors, sellers, couriers) to optimize processes.
• Analyze performance metrics (sales, traffic, returns, seller ratings) and implement improvement strategies.
• Onboard and support sellers, ensuring adherence to marketplace policies and performance standards.
• Manage catalog quality, including product listings, content optimization, and pricing accuracy.
• Monitor service levels (SLAs) and resolve operational issues in real-time.
• Collaborate with tech/product teams to improve platform functionality and user experience.
• Stay updated on marketplace trends, algorithm changes, and best practices.
• Develop SOPs and documentation for scalable operations.
• Ensure compliance with regulatory and marketplace requirements.

Qualifications:

• Bachelor's degree in Business, Operations, Supply Chain, or a related field (MBA preferred).
• 36 years of experience in e-commerce or marketplace operations.
• Strong analytical and problem-solving skills; proficiency in Excel and data tools.
• Experience with e-commerce platforms (*, Shopify, Magento) and marketplace portals.
• Excellent communication and coordination skills.
• Ability to thrive in a fast-paced, high-growth environment.

Preferred Skills:

• Knowledge of fulfillment operations, warehousing, or last-mile logistics.
• Familiarity with seller performance metrics and optimization strategies.
• Basic understanding of digital marketing and customer experience tools.