E-Commerce Manager📣 Job Ad

Join Merkle as a Digital Manager!
As part of our commitment to driving e-commerce performance, we are seeking an experienced Digital Manager to lead our e-commerce operations in KSA. Your expertise will ensure the establishment of a commercially viable business model while fostering collaboration across various teams including IT, Sales, and Logistics.

Key Responsibilities:

• Strategy & Governance:
  Take ownership of the e-commerce channel, translating overarching strategies into actionable programs and continuously refining campaigns to drive growth.
• E-com Consumer Experience:
  Manage website updates and product listings, plan campaigns, and optimize the consumer journey through A/B testing and collaboration with global teams.
• E-com Operations:
  Ensure efficient operations by managing stock levels, order fulfillment, and communication with consumer care.
• Consumer Data Management:
  Develop a robust data strategy, ensure compliance with data protection regulations and analyze consumer data for strategic decisions.
• Budget & Resource Management:
  Plan, manage, and control budget allocations while ensuring financial discipline throughout all projects.

Qualifications:
Applicants should possess a university degree, preferably in IT or Digital Marketing. A Master’s degree is a plus.

Required Experience:
Minimum of 3 years in e-commerce and/or marketplace operations with a comprehensive understanding of digital marketing and UX/UI.

Skills:
Strong communication, project management experience, and technical knowledge in web development languages (*, HTML, PHP) are essential.

Location:
This position is based in Jeddah.

About the Role:
We are seeking a highly organized and results-driven Ecommerce Manager to oversee and optimize our day-to-day marketplace activities. In this key role, you will manage operational workflows, improve seller and customer experiences, and drive overall performance on various e-commerce platforms such as Amazon and Noon.

Key Responsibilities:

• Oversee daily operations of marketplace channels, ensuring smooth order processing, fulfillment, and returns.
• Coordinate with internal teams (logistics, customer service, finance) and external partners (vendors, sellers, couriers) to optimize processes.
• Analyze performance metrics (sales, traffic, returns, seller ratings) and implement improvement strategies.
• Onboard and support sellers, ensuring adherence to marketplace policies and performance standards.
• Manage catalog quality, including product listings, content optimization, and pricing accuracy.
• Monitor service levels (SLAs) and resolve operational issues in real-time.
• Collaborate with tech/product teams to improve platform functionality and user experience.
• Stay updated on marketplace trends, algorithm changes, and best practices.
• Develop SOPs and documentation for scalable operations.
• Ensure compliance with regulatory and marketplace requirements.

Qualifications:

• Bachelor's degree in Business, Operations, Supply Chain, or a related field (MBA preferred).
• 36 years of experience in e-commerce or marketplace operations.
• Strong analytical and problem-solving skills; proficiency in Excel and data tools.
• Experience with e-commerce platforms (*, Shopify, Magento) and marketplace portals.
• Excellent communication and coordination skills.
• Ability to thrive in a fast-paced, high-growth environment.

Preferred Skills:

• Knowledge of fulfillment operations, warehousing, or last-mile logistics.
• Familiarity with seller performance metrics and optimization strategies.
• Basic understanding of digital marketing and customer experience tools.