General Manager Holiday Inn Al Naseem📣 Job Ad

About the Role

InterContinental Hotels Group is seeking a General Manager to lead hotel operations in Jeddah. This full-time position requires a candidate with 5-10 years of experience in hotel management. The General Manager will be responsible for the daily leadership and strategic direction of the hotel, focusing on maximizing revenue, driving financial performance, developing staff, and enhancing brand presence within the local market.

Key Responsibilities

The General Manager will oversee all aspects of hotel operations, ensuring alignment with brand standards and service philosophies. Key accountabilities include:

• People Management: Develop and implement engagement programs, manage succession planning, set performance goals, provide coaching and feedback, and oversee HR-related actions in compliance with company policies.
• Guest Experience: Ensure compliance with brand and service standards, drive improvements in guest satisfaction, collaborate on service programs, and actively engage with guests to gather feedback and build relationships.
• Financial Performance: Prepare annual financial plans, including capital, cash flow, and sales and marketing budgets. Analyze financial data to enhance revenue, profitability, and return on investment, and leverage distribution channels and technology to maximize market share.
• Responsible Business: Maintain a safe and secure environment for guests and staff. Act as a public relations representative to promote the hotel and brand locally, encourage community involvement, and implement initiatives to reduce the hotel's environmental impact.

Operational Leadership

This role involves direct leadership of the hotel's day-to-day activities. The General Manager is expected to drive financial returns by maximizing sales and revenue. A core aspect of the position is the ownership of staff development, ensuring a high-performing team that consistently executes brand standards. Building local awareness for the hotel and brand is also a critical function.

Strategic Financial Oversight

The General Manager will be responsible for strategic financial planning and analysis. This includes the preparation of detailed annual budgets for capital expenditures, cash flow, and sales and marketing efforts. The role requires a thorough analysis of financial statements to identify opportunities for revenue growth, future profitability, and optimal return on investment. Effective utilization of distribution channels and technology platforms is essential for driving revenue and capturing market share.

Asset Management and Community Engagement

Leading capital plans and asset management initiatives is a key responsibility, working collaboratively with owners to maintain or enhance the property's market leadership position. Furthermore, the General Manager will act as a public relations representative, raising the hotel's and brand's profile within the local community. This includes driving team member participation in community organizations and developing action plans for environmental consciousness and carbon footprint reduction.

Qualifications and Experience

Candidates for this General Manager position should possess 5 to 10 years of relevant experience in hotel management. The role requires a comprehensive understanding of hotel operations, financial management, staff development, and guest relations. Demonstrated ability to drive revenue, manage costs, and ensure compliance with brand standards is essential.