Hotel Manager📣 Job Ad

About the Role

Plaza Premium Group is seeking a dedicated and experienced Hotel Manager to oversee operations in Jeddah and Makkah, Saudi Arabia. This full-time role is central to ensuring exceptional guest experiences, operational excellence, and robust financial performance across the hotel's activities. The Hotel Manager will provide strong leadership to hotel teams, driving service quality and continuous improvement while ensuring full compliance with company policies, brand standards, and Saudi regulatory requirements.

Key Responsibilities

• Manage day-to-day hotel operations, including Front Office, Housekeeping, Food & Beverage, and Guest Services.
• Ensure high standards of guest satisfaction by monitoring service quality and effectively addressing feedback.
• Implement and maintain hotel operational standards, Standard Operating Procedures (SOPs), and brand guidelines.
• Monitor hotel financial performance, encompassing revenue, cost control, budgeting, and profitability.
• Collaborate with the Finance department to review P&L performance and implement corrective actions as needed.
• Lead manpower planning, staff scheduling, and productivity management initiatives.
• Recruit, train, coach, and develop hotel teams to foster high performance and engagement.
• Ensure compliance with Saudi regulations, municipality requirements, health & safety, and food safety standards.

Strategic and Operational Oversight

• Coordinate with Sales, Commercial, and Marketing teams to support occupancy, promotions, and revenue generation.
• Oversee maintenance, asset management, and operational readiness of hotel facilities.
• Support pre-opening activities, renovations, and new projects when required.
• Prepare and present regular operational and performance reports to senior management.
• Represent the hotel in meetings with airport authorities, partners, and regulatory bodies as required.
• Perform ad-hoc duties assigned by senior management.

Candidate Profile

The ideal candidate will possess a strong background in hotel operations, demonstrating robust leadership and people management capabilities. This role requires a professional with sound financial and commercial acumen, coupled with excellent problem-solving and communication skills to drive operational excellence and team development.

Required Qualifications and Experience

• Minimum of 10–15 years of relevant experience in hotel operations.
• At least 5 years in a senior management role within the hospitality sector.
• Strong knowledge of hotel operations, service standards, and guest experience management.
• Experience in airport hotels or hospitality operations is considered an advantage.
• Demonstrated financial and commercial acumen, with proven experience managing budgets and P&L.
• Strong leadership, people management, and team development skills.
• Excellent problem-solving, decision-making, and communication abilities.

Work Environment and Expectations

This is a full-time position based in Jeddah and Makkah, Saudi Arabia. The role requires a willingness to work flexible hours and travel within Saudi Arabia as needed to support operational requirements and business objectives.