Lounge Captain

Job Title: Recreational Center Supervisor (Bowling)

Job Objective:

Supervising the operation of the bowling center and ensuring a safe and enjoyable recreational experience for visitors, by managing the team, maintaining service quality, monitoring maintenance, and implementing operational policies and procedures.

Tasks and Responsibilities:

1. Supervising Daily Operations:

   • Organizing the work schedule and monitoring employee compliance.

   • Ensuring the efficient operation of all bowling lanes and other facilities.

   • Continuously monitoring the cleanliness and maintenance of the hall and equipment.

2. Customer Service:

   • Welcoming visitors and ensuring their satisfaction.

   • Handling complaints and resolving issues professionally.

   • Supervising group reservations and special events.

3. Team Management:

   • Training and guiding new employees.

   • Evaluating employee performance and providing feedback for improvement.

   • Promoting a positive and motivational work environment.

4. Maintenance and Safety:

   • Monitoring periodic maintenance of equipment in coordination with technicians.

   • Ensuring the implementation of health and safety standards.

   • Reporting any malfunctions or potential hazards.

5. Administrative Aspects:

   • Preparing daily/weekly reports on hall performance and revenues.

   • Controlling inventory of balls, shoes, and other supplies.

   • Implementing operational policies and monitoring compliance with them.

Job Title: HR Specialist
Department: Human Resources
Direct Supervisor: HR Manager

Job Objective:

To implement and follow up all operations and procedures related to human resources management, including recruitment, contracts, salaries, vacations, performance, and training, to ensure full compliance with labor regulations and company policies.

Tasks and Responsibilities:

• Implement recruitment and selection procedures according to the needs of different departments.

• Prepare and update employment contracts, and ensure they are documented through the 'Qiwa' platform.

• Follow up on attendance, departures, and vacations, and update the HR system promptly.

• Process vacation requests, warnings, violations, and resignations according to the company's regulations.

• Participate in the annual performance evaluation processes and follow up on the developmental plans for employees.

• Provide support in labor and disciplinary issues, in coordination with the legal advisor.

• Prepare periodic reports on human resources including turnover rates, absenteeism, and salaries.

• Contribute to organizing training programs and enhancing employee efficiency.

• Ensure the application of internal policies and procedures in accordance with the Saudi Labor Law.

• Maintain the confidentiality of employee data and protect it from any unauthorized use.

Required Qualifications:

• Bachelor's degree in Human Resources Management or Business Administration or equivalent.

• Experience of at least two years in the field of human resources.

• Good knowledge of the Saudi Labor Law and the platforms of the Ministry of Human Resources (Qiwa, Mudad, Social Insurance).

• Proficiency in using HRMS systems and office programs such as Excel and Word.

• High communication skills, accuracy in task execution, and the ability to work under pressure.