Manager SME Capabilities

About the Role

Bupa Arabia is seeking a Manager - SME Capabilities to join their team in Jeddah. This full-time role is responsible for the planning, execution, and evaluation of initiatives designed to enhance the skills, productivity, and engagement of the SME Sales team. The position requires 2-5 years of experience and involves developing long-term strategies, aligning with sales targets, and collaborating with stakeholders to deliver high-impact training and performance improvement programs.

Role Overview

The Manager - SME Capabilities will lead a team of specialists, oversee engagement initiatives, and drive data-driven decision-making to achieve SME Sales Excellence. This includes identifying specific training needs, implementing performance tools, and ensuring alignment of all initiatives with business growth priorities.

Key Responsibilities

• Identify department-specific training needs and align them with organizational goals.
• Develop and execute targeted training strategies for SME sales teams.
• Monitor and analyze post-training impact using KPI measurements.
• Lead sales-focused engagement initiatives such as workshops, recognition programs, and leadership activities.
• Conduct engagement surveys and implement action plans to boost morale and performance.
• Support SME Sales leadership in building a high-performance team culture.
• Define and implement performance tools and frameworks for SME sales teams.
• Provide structured leadership coaching and continuous development programs.
• Align performance initiatives with business targets to maximize sales efficiency.
• Engage with SME Sales leadership and HR teams to align training and development strategies.
• Oversee vendor partnerships for learning and training solutions.
• Ensure alignment of training investments with business growth priorities.
• Develop real-time dashboards to monitor progress on training effectiveness.
• Implement reporting frameworks to track learning KPIs and business impact.
• Ensure continuous performance evaluation of all training, engagement, and enablement activities.

Experience and Qualifications

Candidates should possess 2-5 years of relevant experience in roles focused on sales capability development, training, or performance improvement. A strong understanding of SME sales environments and strategies is essential.

Skills and Competencies

The ideal candidate will demonstrate strong leadership abilities, strategic planning skills, and a data-driven approach to decision-making. Effective communication, stakeholder management, and the ability to lead and motivate a team are also key competencies for this role.

Work Environment

This is a full-time position based in Jeddah, requiring collaboration with various internal teams and external partners to achieve departmental and organizational objectives.