Sales Assistant

About the Role

The Lubrizol Corporation is seeking a Sales Assistant to join their team in Makkah, with responsibilities covering Jeddah and Makkah. This full-time role supports the sales and commercial team by managing customer accounts, coordinating internal processes, and maintaining accurate records. The position focuses on day-to-day account coordination, customer support, including payment follow-ups, and managing all office administration-related activities.

Key Responsibilities

• Provide operational and administrative support for all customer accounts.
• Maintain regular communication with customers to ensure timely information flow and issue resolution, including support with invoices and statements of accounts for payment activities.
• Escalate commercial or service-related issues to senior sales team members as needed.
• Build strong working relationships with both customers and internal stakeholders.
• Manage smaller customer accounts to develop account management skills and enhance product knowledge, technical understanding, and applications.
• Support continuous improvement initiatives in customer service and internal processes.

Sales Reporting and Analysis Support

• Assist in the preparation of regular sales and customer performance reports.
• Support the analysis of sales trends, forecasts, and open orders for assigned customers.
• Maintain accurate customer sales data and documentation.

Forecasting and SAP Master Data Management

• Support the collection of customer forecast information and maintain shared forecast files.
• Assist in preparing Forecast vs. Actual vs. Open Orders reports.
• Support forecast uploads and system updates as instructed.
• Assist with SAP master data maintenance for customers, including Ship-To and Sold-To records.
• Support material extensions and basic master data queries, ensuring accuracy and completeness of customer data.

Office Administration

• Facilitate the renewal of office government licenses, other registered documents, and office insurance.
• Manage vendors for office supplies, water supply, plant maintenance, and cleaning services.
• Oversee equipment management and maintenance, and courier services.
• Provide translation of Arabic documents to support local and global requirements.

Qualifications

Candidates should possess 2-5 years of relevant experience to effectively manage the responsibilities outlined for this role.