SENIOR SPECIALIST - P&T APPLICATIONS SUPPORT📣 Job Ad

About the Role

DP World is seeking a Senior Specialist - P&T Applications Support to join their team in Jeddah, Makkah, Saudi Arabia. This full-time role is integral to ensuring the smooth operation of business and operational systems within DP World Jeddah. The position focuses on providing essential day-to-day application support, including meticulously logging, analyzing, troubleshooting, and resolving user issues in alignment with established priorities and service level agreements. The successful candidate will serve as a key liaison, coordinating effectively with business users, internal IT teams, and external vendors to guarantee stable application availability, timely incident resolution, and to drive continuous improvement initiatives.

Key Responsibilities

• Provide first and second-level support for business applications, portals, integrations, and related operational systems.
• Address user complaints and service requests through approved support channels and the established ticketing process.
• Understand reported issues, reproduce problems where necessary, and assess their business impact and urgency.
• Prioritize incidents based on operational impact, Service Level Agreements (SLAs), and business criticality.
• Troubleshoot application issues by reviewing user inputs, system behavior, logs, reports, transactions, and integration status.
• Coordinate with developers, infrastructure teams, database administrators, and vendors for effective issue resolution and root cause analysis.
• Support application access management by coordinating user creation, role changes, and access reviews as per approved procedures.
• Train and guide users on correct application usage and the support process when required.
• Identify recurring issues and recommend process, system, or control improvements to reduce incidents and manual workarounds.
• Ensure proper documentation of incidents, resolutions, workarounds, and lessons learned in the support knowledge base.
• Maintain confidentiality, data integrity, and compliance with IT security policies and company procedures.
• Be responsible for safety and discipline within the work area.

Qualifications and Requirements

• A Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or a related field is mandatory.
• Minimum of 2 to 3 years of experience in application support, IT support, systems support, or a similar role.
• Strong analytical and problem-solving skills with the ability to understand business processes and system behavior.
• Good communication skills with the ability to interact professionally with users, stakeholders, vendors, and technical teams.
• Must be diligent, a quick learner, customer-focused, and willing to work extra hours or shifts during operational emergencies.

Required Skills

• Application Support
• IT Support
• Systems Support
• Analytical Skills
• Problem-Solving Skills
• Communication Skills

Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of relevant experience. Knowledge of Port Terminal Operations, TOS (Terminal Operating System), and Logistics Applications is considered an advantage.