Supervisor IT/OT

About the Role

Acwa is seeking an IT/OT Supervisor to join their team in Jeddah. This full-time role involves supervising and managing IT and OT support services across the corporate office and plants operating under O&M contracts. The primary objective is to ensure timely, reliable, and high-quality technical support for end-users and plant operations.

Role Context and Scope

The IT/OT Supervisor coordinates support for IT infrastructure, networking, hardware, software, and communication systems, alongside operational technology (OT) support activities. This includes systems such as SCADA, DCS, PLC, HMI, industrial networks, and associated plant systems where applicable. The role ensures effective incident resolution, system availability, asset management, vendor coordination, cybersecurity compliance, and the implementation of IT/OT policies and procedures in collaboration with various stakeholders.

Key Responsibilities

• Manage IT/OT support services and Help Desk operations for the corporate office and assigned plants.
• Supervise and coordinate daily IT and OT support activities, ensuring timely resolution of incidents and service requests.
• Implement and maintain organizational IT/OT technology plans, policies, procedures, and standards.
• Provide technical support for hardware, software, networking, communication systems, and IT infrastructure.
• Coordinate support for OT systems including SCADA, DCS, PLC, HMI, industrial networks, servers, and related plant systems.
• Collaborate with plant Operations, Maintenance, Engineering, and other departments to resolve IT/OT issues impacting plant operations.
• Monitor IT/OT system availability and escalate critical incidents to the IT Manager and relevant technical teams.
• Ensure timely completion of IT-related jobs, installations, services, and vendor activities for invoice processing.
• Conduct technical evaluations and provide recommendations for IT/OT procurement and purchasing activities.
• Maintain accurate inventories of hardware, software, network, and IT/OT assets for all sites.
• Ensure proper tracking of IT/OT equipment, licenses, warranties, maintenance contracts, and software subscriptions.
• Collect and review weekly IT/OT status reports from all sites and projects, submitting consolidated reports to the IT Manager.
• Monitor recurring IT/OT incidents to identify opportunities for improvement and preventive actions.
• Coordinate troubleshooting, preventive maintenance, upgrades, and replacement of IT/OT equipment and systems.
• Ensure proper backup and recovery arrangements for critical IT/OT systems and data.
• Manage IT/OT access, user accounts, and permissions in accordance with approved policies.
• Support the implementation of IT and OT cybersecurity controls and ensure compliance with requirements.
• Coordinate with cybersecurity and IT teams regarding vulnerabilities, security incidents, and unauthorized access.
• Ensure changes to critical OT systems are coordinated, approved, documented, and implemented without operational impact.
• Coordinate with vendors, contractors, OEMs, and service providers, monitoring their performance.
• Review vendor technical reports, service reports, maintenance recommendations, and proposed system upgrades.
• Ensure vendor and contractor compliance with company policies, HSE requirements, site access, and cybersecurity procedures.
• Assist in recruitment, onboarding, training, and development of IT/OT personnel.
• Identify competency gaps and implement appropriate training and development actions for subordinate personnel.
• Provide on-the-job training to new employees and evaluate their performance.
• Conduct annual performance evaluations for reporting employees.
• Ensure identification, assessment, and control of hazards within the assigned work area.
• Ensure applicable environmental aspects are identified, monitored, and controlled.
• Report deviations and non-conformities related to the Integrated Management System (IMS) and support corrective actions.
• Report emergencies, incidents, near misses, and major IT/OT system failures to management.
• Ensure proper handling and disposal of IT-related waste in accordance with applicable requirements.
• Ensure effective utilization of IT/OT resources, manpower, equipment, software, tools, and services.
• Maintain effective communication and coordination between the corporate office, plants, IT team, Operations, Maintenance, Engineering, and other departments.
• Support IT/OT projects, system implementations, upgrades, integrations, and commissioning activities.
• Ensure proper documentation of IT/OT systems, network configurations, asset records, support procedures, and technical information.
• Perform other duties and responsibilities as assigned by management.

Qualifications and Experience

• Candidates should possess 5-10 years of relevant experience.

Work Type

This is a full-time position based in Jeddah.